Front Desk Receptionist

Company: First State Orthopaedics
Location: Newark
Posted on: September 14, 2022

Job Description:

First State Orthopaedics is looking for a Front Desk Receptionist for our Newark, DE locations with as needed travel to provide direct support to physicians, mid-level providers, clerical staff and patients. Coordinates inter and intra office communications. Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks. Presents a positive image to supporting staff members and patients at all times. Position Requirements: High School Diploma or Associates Degree in related field, previous experience in a medical office practice, excellent communication and computer skills, patient service focus and professional appearance. Required to work flexible hours and travel between offices. Ability to work early morning two days a week, starting at 7:00 a.m. and closing 6:00 p.m. Detailed Responsibilities: Answering incoming telephone calls Schedule appointments Ask MRI questions concerning metal, etc. If stents or other metal in the body, verify with Powerchart, family doctor or treating physician that the stent, metal or implant is MRI compatible. Update patient information. Collect patient demographic information and nature of complaint/injury on new patients that contact the office by phone, enter data in the computer, schedule appointments. Maintain good communication with MRI precert to ensure MRI is authorized. Carefully document all incoming messages and task to appropriate party. Refer calls of a clinical nature to the appropriate medical secretary or provider. Primary daily patient check-in and check-out, collection of demographic data, and collection and posting of co-pays. Process credit card payments and end of day settlement for credit payments. Complete end of day tally sheet for monies collected. Manage petty cash account. Create encounters Maintain adequate copies of all front office forms. Back-up or delegate other front office staff duties as needed. Cover front desk while co-worker at lunch. Maintaining patient confidentiality. Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner. Coordinate timing with MRI tech and escort patient to dressing room to undress and give gown/shorts as necessary to proceed with MRI scan Inform MRI tech that patient is ready Prepare charts for the following day and check chart notes for any patients that may owe money. Place orders for any supplies. Fax or give charts/paperwork to radiologist for readings. Make sure readings are in charts prior to sending to be scanned. Fill out ER/Surgery billing sheet w/date, codes, encounter, etc. Verify information on billing sheet (encounter, etc. are correct).Work Remotely NoJob Type: Full-timePay: $15.00 - $16.00 per hourBenefits: 401(k) Dental insurance Health insurance Life insurance Paid time offHealthcare setting: Private practiceMedical specialties: OrthopedicsSchedule: Monday to Friday No weekendsEducation: High school or equivalent (Preferred)Experience: Customer Service: 1 year (Preferred) Computer Skills: 1 year (Preferred)Work Location: One location

Keywords: First State Orthopaedics, Newark , Front Desk Receptionist, Administration, Clerical , Newark, Delaware