Product Support Specialist

Company: CAI
Location: Newark
Posted on: June 26, 2025

Job Description:

Job ID Number R5611 Employment Type Full time Worksite Flexibility Onsite Job Summary We are looking for a motivated Product Support Specialist ready to take us to the next level! If you have experience working with a scanner, have a high school diploma, and are looking for your next career move, apply now. Job Description We are seeking a Product Support Specialist to join our team in a full-time position. This role involves conducting in-depth analysis of organizational processes to ensure their efficiency and effectiveness. The position is located onsite. What You'll Do Learn, understand, and follow Federal and State laws, including Medicaid laws, rules, regulations, standards, and State Policies related to public assistance programs Adhere to all CAI and State Security requirements Access computer inquiry systems to obtain necessary verifications Obtain Medicaid renewals from the client system and distribute work among the team daily Transfer cases to the appropriate pool accordingly Communicate with clients and transfer their calls appropriately Collaborate with clients to securely collect application documents via digital files (pdf, jpg, etc.) Index verifications as needed Track monthly metrics and present findings to leadership Document case management details using the eligibility system Attend one-on-one meetings and staff meetings to stay informed about processes and procedures Perform additional case management responsibilities as needed What You'll Need High school diploma or equivalent One year of data entry experience One year of customer service experience Strong proficiency with Microsoft Office Suite Outstanding organizational skills with strong attention to detail Ability to analyze financial calculations Problem-solving skills Strong written and verbal communication skills Fluency in English Responsible and independent, with a desire to make a difference in the community in a team-oriented environment Reliable transportation to/from the office; dependable and punctual Availability to work a minimum of one Saturday per month, if necessary Knowledge of Medicaid or Public Programs of Assistance eligibility Strong written and bilingual communication skills Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor The pay range for this position is $18 - $22 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law LI-KW1 Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. Equal Employment Opportunity Policy Statement CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Keywords: CAI, Newark , Product Support Specialist, Administration, Clerical , Newark, Delaware