Product Support Specialist

Company: CAI
Location: Newark
Posted on: November 29, 2025

Job Description:

Product Support Specialist Req number: R6370 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As the Product Support Specialist you will be responsible for assisting clients in navigating Medicaid eligibility processes, ensuring compliance with Federal and State laws, and providing exceptional support throughout the application journey. Job Description We are looking for a Product Support Specialist for a full-time, fully onsite opportunity in Newark, DE . The selected candidate will provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. What You'll Do Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance. Follow all CAI and State Security requirements. Access available computer inquiry systems to obtain necessary verifications. Onboard new clients with an “intake” questionnaire to assess an applicant’s eligibility for Medicaid benefits. Analyze the applicant’s financial data, and input calculations into eligibility system. Conduct client interviews to obtain and exchange general and sensitive information for the purpose of determining eligibility. Work closely with the client to securely collect application documents via digital files (pdf, jpg, etc.). Document all case management details using eligibility system. Attend one on ones and staff meetings to stay informed about processes and procedures. Perform added case management responsibilities as needed. What You'll Need Required: High school diploma or equivalent One year data entry experience One year customer service experience Strong proficiency with Microsoft Office Suite Outstanding organization skills with strong attention to detail Ability to analyze financial calculations. Ability to problem solve. Strong written and verbal communication skills Fluent in English Responsible and independent individual that wants to make a difference in the community, working in a team-oriented environment. Transportation to/from office, dependable and on-time Be available to work a minimum of a Saturday a month, if necessary Ability to work 100% onsite Ability to remain seated for extended periods and work in a stationary position at a desk Preferred: Knowledge of Medicaid or Public Programs of Assistance eligibility Minimum of one year case management or processing programs of assistance for State government experience Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience Strong written and Bilingual communication skills Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. $18-$20 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Keywords: CAI, Newark , Product Support Specialist, Administration, Clerical , Newark, Delaware