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Service Technician

Company: Johnson Health Tech
Location: Newark
Posted on: July 31, 2022

Job Description:


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Job Type
Full-time

Description

OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.
YOUR Opportunity: It's time for you to take part in the growth happening during the most exciting time to be a part of this industry! At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment.
EVERYONE'S Advantage: "I continue to believe that exercise is medicine that everyone should take - especially in this era of COVID-19," Robert E. Sallis, MD
Position Overview:Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance to policies and procedures.
Responsibilities:
Primary Responsibilities:* Diagnose problems and repair malfunctioning exercise equipment by following testing procedures* Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices* Log all service claims in system within 24 hours of work completed* Maintain an accurate inventory of service parts and perform quarterly audits* Discuss, present and close service contracts and special programs being offered for customers* Discuss with customer continued service when product is no longer under warranty* When applicable, discuss new product options with customers or defer customer to retail store* Provide accurate service reports to management when requested* Report to the Service Manager if customer is having any issues that should be addressed at a higher level
Maintenance of Company Vehicle* Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.* Vehicles must be kept clean by removing trash and all personal items at the end of each day.* Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.
Marginal Job Functions:* Other projects as needed.
Requirements

Education:* High school degree or equivalent required
Experience:* 1-3 years of experience in a technical support or service role preferred* Experience with Microsoft CRM (Customer Relationship Management) helpful
Other Requirements:* Valid driver's license with an acceptable driving record* Basic knowledge of technical and mechanical problem solving preferred* Working knowledge of Microsoft Office Suite and similar communication related software
Benefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities.Some of our outstanding benefits include:* Health & Dental Insurance* Company paid Life Insurance* 401(k)* Paid Time Off benefits* Free access to our state-of-the-art onsite workout facility* Product discounts* Wellness programs
Discover what it means to belong to a company recognized by Forbes, yet again, as one of the #WorldsBestEmployers of 2021!EOE/M/W/Vet/Disability
Salary Description
20.00-$26.00 per hour

Keywords: Johnson Health Tech, Newark , Service Technician, Engineering , Newark, Delaware

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