Contact Center Manager

Company: WSFS Bank
Location: Newark
Posted on: June 15, 2022

Job Description:

WSFS Bank is seeking to hire Contact Center Managers for our location in Newark, DE ! APPLY TODAY to speak with a Hiring Manager!! WSFS Bank Offers:

• Compensation: $55,000-$65,000/year
• Medical/Dental/Vision Insurance
• 401(k) with company match
• Great culture
• An open and candid organization
• A fun working environment to keep our employees engaged
• Room for growth Job Requirements:Contact Center Manager Responsibilities: You will provide leadership and management to a Contact Center Team with the focus of meeting or exceeding Customer Service standards and sales goals. This role creatively handles and resolves complex customer issues and works collaboratively with Internal Operational Teams and Retail Branches to communicate effectively with the Customer. The incumbent will be responsible for the achievement of sales and referral goals and service standards by the Contact Center Team. While being accountable for motivating Contact Center Agents to identify opportunities, expand relationships, refer Customers to lending and business partners, and for ensuring objectives of the Contact Center Team are met. The incumbent will be responsible for communications regarding policy and procedure changes as they occur through individual One-On-One Sessions and Monthly Team Meetings. Hours/Schedules:
  Full-time, 40-hour work week Monday-Friday: 7:00 AM - 7:00 PM and rotating Saturdays and Sundays from 9:00 AM - 3:00 PM. Contact Center Manager Requirements:

  Minimum of a Bachelor's Degree or equivalent banking/lending experience is required Minimum of 2+ years of Contact Center Management or Supervisory experience. About us: How do you get to be nearly 200 years old in a world that's constantly changing? For us, the answer has always been the same: create a team of Associates who are passionate about serving the community, and success will follow. Our Mission and Values serve as essential reminders about who we are and how we do business. We Stand for Service - is our mission and our daily call to action. Since 1832, WSFS has been a service-oriented, locally managed community banking institution serving Delaware Valley families and businesses of all sizes. We strive to meet our Customers' ever-changing banking needs and promise to exceed their expectations each and every day. As we serve, we strengthen, and as we strengthen, we have more opportunities to serve. It's a virtuous cycle that enriches our organization and our community.

Keywords: WSFS Bank, Newark , Contact Center Manager, Executive , Newark, Delaware