Hotel General Manager
Company: P3Hired
Location: Newark
Posted on: August 1, 2022
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Job Description:
The Hampton Inn & Suites Wilmington Christiana is looking for a
Genral Manager to join their team. The General Manager is
responsible for all aspects of operations for select service
Hampton Inn & Suites Christiana/Wilmington. The GM should be an
ambassador for the brand, and the hotel. Provide leadership and
strategic planning to all departments in support of our service
culture, maximized operations and guest satisfaction with hands on
leadership style. Responsible for managing the hotel team members
and overall hotel targets to deliver an excellent Guest experience.
The General Manager would also be required to manage between
profitability and guest satisfaction measures. - Ensure full
compliance to hotel operating controls, SOP's, policies,
procedures, and service standards. - Lead all key property issues.
- Handle customer concerns and oversee the service recovery
procedures. - Manage on-going profitability of the hotel, ensuring
revenue and guest satisfaction targets are met and exceeded. -
Deliver upon hotel short and long-term strategic goals for the
property. - Develop and implement improvement actions, carry out
cost saving measures. - A strong understanding and monthly critique
of P&L statements. - Work closely with the Revenue Management
Team and the Director of Sales, ensuring proper rate and mix
strategies are implemented and measured. - Ability to multitask and
work in a fast-paced environment. - Strong understanding and
management of the sales process. - Ability to "jump in" and provide
working support and assistance, to each department on a day-to-day
basis. - Strong aptitude for daily and weekly data entry and
deposit logs. - Working knowledge of hotel accounting principles,
profitability, and cash flow. - Develop and distribute weekly
forecast. - Review departmental schedules ensuring CPOR (Cost Per
Occupied Room) is in line with budget. - Work closely with
Corporate HR to ensure all employment workflows are processed
accurately. - Ability to process, analyze, and transmit Bi-Weekly
payroll. - Ability to develop and implement a strong, on-going,
attraction and retention employment process.
Keywords: P3Hired, Newark , Hotel General Manager, Executive , Newark, Delaware
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