Hotel General Manager

Company: P3Hired
Location: Newark
Posted on: August 1, 2022

Job Description:

The Hampton Inn & Suites Wilmington Christiana is looking for a Genral Manager to join their team. The General Manager is responsible for all aspects of operations for select service Hampton Inn & Suites Christiana/Wilmington. The GM should be an ambassador for the brand, and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction with hands on leadership style. Responsible for managing the hotel team members and overall hotel targets to deliver an excellent Guest experience. The General Manager would also be required to manage between profitability and guest satisfaction measures. - Ensure full compliance to hotel operating controls, SOP's, policies, procedures, and service standards. - Lead all key property issues. - Handle customer concerns and oversee the service recovery procedures. - Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. - Deliver upon hotel short and long-term strategic goals for the property. - Develop and implement improvement actions, carry out cost saving measures. - A strong understanding and monthly critique of P&L statements. - Work closely with the Revenue Management Team and the Director of Sales, ensuring proper rate and mix strategies are implemented and measured. - Ability to multitask and work in a fast-paced environment. - Strong understanding and management of the sales process. - Ability to "jump in" and provide working support and assistance, to each department on a day-to-day basis. - Strong aptitude for daily and weekly data entry and deposit logs. - Working knowledge of hotel accounting principles, profitability, and cash flow. - Develop and distribute weekly forecast. - Review departmental schedules ensuring CPOR (Cost Per Occupied Room) is in line with budget. - Work closely with Corporate HR to ensure all employment workflows are processed accurately. - Ability to process, analyze, and transmit Bi-Weekly payroll. - Ability to develop and implement a strong, on-going, attraction and retention employment process.

Keywords: P3Hired, Newark , Hotel General Manager, Executive , Newark, Delaware