Principal Business Program Manager - PHI
Company: Exelon
Location: Newark
Posted on: January 17, 2023
Job Description:
Description Be a part of something powerful at America's leading
energy provider!At Exelon, our people are the heart and soul of our
business. Whether it's powering lives, supporting communities or
collaborating with colleagues, an Exelon employee is talented,
compassionate, forward-thinking and inspired. We are a Fortune 200
company united by our values and shared vision for a cleaner and
brighter future. We encourage curiosity, value diverse perspectives
and we never stop looking for ways to be, work and do better. We
know the future is in our hands. That's why we're looking for
people like you, who have the power to make a difference.As the
nation's largest utility company, we serve more than 10 million
customers through six fully regulated transmission and distribution
utilities -- Atlantic City Electric (ACE), Baltimore Gas and
Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light
(DPL), PECO Energy Company (PECO), and Potomac Electric Power
Company (Pepco). All 18,000 of us are committed to delivering safe,
reliable and affordable energy to our customers, strengthening our
communities, supporting a clean energy future and reducing our
impact on the changing climate.Our people are empowered to evolve
and advance their careers in an open and inclusive environment. We
pride ourselves on being the kind of place where people want to
come, stay and grow -- whether that's in the role and path they
start in or in new and exciting career opportunities across our
business. We know that investing in our employees' futures
strengthens ours, which is why we offer competitive compensation,
incentives, opportunities for career path changes, and health and
retirement benefits.PRIMARY PURPOSE OF POSITIONDevelop, manage, and
evaluate high profile, complex projects/programs/initiatives
involving multiple organizations from planning to post
implementation phases as required. Develop business plans, project
charters and performance metrics in support of business objectives.
Ensure organizational alignment with management models and
principles and drive the integration of best practices. Track and
report progress on key business initiatives. Manage quality
assurance and/or change management activities involving internal
and external personnel. This position will maintain an on-going
interface with various Exelon organizations in areas such as the
execution of business processes, strategic initiatives, and
management model implementation. Position may be required to work
extended hours, including 24 x 7 coverage during storms or other
energy delivery emergencies. PRIMARY DUTIES AND
ACCOUNTABILITIES
- Direct development and lead teams on strategic business
initiatives, projects, and programs. Lead requirements analysis,
performance measurement, and/or quality assurance. Manage scope,
schedule, and budget for strategic high profile, complex
organizational projects and programs.
- Manage and report on process/project/initiative assignments.
Develop performance indicators and tracking mechanisms to monitor
and report results. Oversee, prepare, review, and analyze reports
and controls for strategic projects and initiatives.
- Develop work plans to implement corrective actions that are
identified as a result of performance assessment.
- Oversee the establishment of business plans and objectives
across multiple areas / departments. Lead stakeholders in the
development of business cases and prioritization of
deliverables.
- Lead change management activities for projects, programs, and
initiatives. Develop and implement training of employees and
external personnel for new processes and procedures. Develop and
implement effective business readiness procedures.
- Drive the integration of best practices within the
organization. Investigate best practices through benchmarking, and
develop and execute work plans to support the integration of the
functions and best practices identified. Maintain on-going
interface with various Exelon organizations regarding the execution
of business processes, strategic initiatives, and management model.
JOB SCOPE
- This is an individual contributor position that works
independently with little or no supervision. The position requires
integration of business knowledge and functional priorities to
address complex problems and non-standard situations. The position
regularly mentors less experienced colleagues.
- Direct Reports = 0
- Indirect MAST = 0
- Indirect Craft = 0
- Financial Scope:
- Direct impact on budget is substantial. This position has a
direct impact on the Company's performance regarding several key
indicators operational costs, System Average Interruption Frequency
Index (SAIFI), Customer Average Interruption Duration Index (CAIDI)
and Customer Satisfaction by managing scope, budget and schedule to
within approved parameters, and providing structured and detailed
reports to the appropriate Management team. Drives the development
of strategic and reliability projects/programs/initiatives to
ensure complete and successful implementation. Develops and tracks
key milestones. Cost of failure would have a significant impact on
Exelon reliability and financial goals.
- This position is also key to maintaining the company's image
and good standing with customers, regulators, and shareholders in
regards to developing coordinating, and implementing high value
strategic projects/programs/initiatives that have a direct link to
either customer experience, reliability, or the bottom line results
of the organization.
- Contacts:
- This position requires interfacing across Exelon Corporation
with various levels of personnel in Customer Operations, IT,
Regional Operations, Distribution Operations, Transmission
Operations, Corporate Security, Communications, Regulatory, and
Legal, as well as with external organizations such as PJM,
governmental agencies, industry associations, municipalities, and
other utilities. The ability to influence and build relationships
across the organization, into the work force, and among the
leadership team is critical. Position will serve as a change agent
in the organization.
- Will regularly serve as lead for cross-functional and cross
company teams responsible for the integration of best practices
through the organization. Oversees the establishment of business
plans and objectives for multiple areas / departments. Develops
performance indicators and tracking mechanisms to monitor results.
Qualifications MINIMUM QUALIFICATIONS
- Bachelor's Degree in a business or S.T.E.M. field with a
minimum of 8-10 years relevant experience.
- Advanced knowledge and understanding of applicable standards,
methods, processes and practices, business fundamentals, and
performance metrics in the specific functional area supported by
this position (e.g., electric or gas operations, customer service,
transmission and substation, distribution system operations,
regulatory and external affairs).
- Advanced proficiency in standard software applications (e.g.,
Microsoft Project, Visio, Excel, & PowerPoint), and relevant
specialized business applications (e.g., project portfolio
management, requirements/test management, CIS/CRM, customer
self-service, telephony, EPS, EAM, work management, & outage
management) to support business needs.
- Demonstrated business acumen and ability to create value with
advanced problem solving, financial/analytical, performance
management, negotiation, and conflict management skills.
- Demonstrated ability to lead a cross-functional team.
Demonstrated ability to build consensus, establish trust, meet
critical deadlines, communicate effectively, and foster culture
change.
- Customer driven with demonstrated excellent written and oral
communication skills and ability to interact with people of all
levels.
- Demonstrated ability to develop and implement process
enhancements and efficiencies including new technologyPREFERRED
QUALIFICATIONS
- MBA or Master's degree in a business or S.T.E.M. field
- Certification as : Certified Associate in Project Mgmt (CAPM)
OR Project Management Professional (PMP) OR Six Sigma Black
Belt
- Advanced knowledge of the practices, procedures and principles
of project management. Ability to analyze complex business
processes and systems, interpret and recommend alternative courses
of action, and implement intervention strategies to attain
performance targets.
- Expert analytical skills for project evaluation including
analysis of complex projects with economic, financial, risk and
decision analysis. Proficient in business case development and
ability to effectively present business cases to business unit
leadership.REQNUMBER: 245560-OTHLOC-72510020116Exelon is proud to
be an equal opportunity employer and employees or applicants will
receive consideration for employment without regard to: age, color,
disability, gender, national origin, race, religion, sexual
orientation, gender identity, protected veteran status, or any
other classification protected by federal, state, or local law. If
you are an individual with a disability and need an accommodation
to complete the application, please email us at
DandI@exeloncorp.com.
Keywords: Exelon, Newark , Principal Business Program Manager - PHI, Executive , Newark, Delaware
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