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Fraud Business Management VP

Company: JP Morgan Chase
Location: Newark
Posted on: January 18, 2023

Job Description:

The AWM Business Management Vice President position is a management role that report into the Global Head of AWM Fraud Governance & Business Management Operations. The role manages two Associate direct reports who are responsible for executing resiliency activities, entitlement provisioning, artifact retention and stakeholder material development. The Business Manager regularly collaborates with global cross-functional groups including Controls, Compliance, Legal, and Risk in addition to internal team management. Foundational responsibilities include oversight of the global business resiliency plan for the entire AWM Fraud team, supporting end-to-end presentation development, team training program design & implementation and procedural content oversight. The role will also be responsible for the creation, launch and ongoing management of an enhanced collaborate content solution to uplift legacy manual folder hierarchy challenges. Additional responsibilities include, but are not limited to the following:Oversight of internal team's new hire training program and ongoing content refinement to ensure training perpetually captures current solutions used by peers, steps followed and adheres to the current procedural controls enforcedSupport artifact collection and socialization with peer manager for applicable exam management and scheduled content evaluationsInternal Change Management SharePoint intranet solution uplift and content BAU oversightAnnual resiliency control testing and validation activities; includes call tree validationCoordinating large group meetings, minute collation and communication publishing Support global Fraud Prevention & Remediation peers with finalization of procedural and job guidance content and storageEssential SkillsBest-in-Class Artifact Publisher - Template and Presentation MaterialsSignificant experience in creating large PowerPoint presentations with detailed agendas, data references, footnote correlation and appendix listingsExperience creating, using and updating custom design templates adhering to firm and business schemas Ability to summarize complex concepts into an executive summary level overviewContent drafting and socialization with transparency on version control and outstanding supplements Training & Change Management - Content ManagerExperience with Change Management in support of large business programs using collaborative content solutions that deliver real-time transparency, execution progress and audit trail details for reporting purposesDirect experience in supporting or management a team-level training program that ensures new hires have a robust onboarding program that drives success with hybrid curriculums that use self-paced education, peer-enriched demos and management side-by-side rationale discussionsTraining content is refreshed to mirror solutions currently used, systemic entitlements required and procedural practice adherence in alignment with procedural process revisions or creationCross-Functional Stakeholder Engagement - Collaboration ChampionDemonstrated ability in dealing with diverse stakeholder groups and driving the agenda effectivelyStrong executive presence with proven ability to effectively interact with all levels of organizational leadershipAbility to articulate and demonstrate thoughtful rationale related to decisions within cross-functional, global operations, risk, and technology teamsStrong Leadership & Team Management ExperienceAbility to lead by example, manage, and develop junior employees in support of content change management, training, development, and team-wide strategiesExperience managing direct reports with examples of providing highlight transparency for talent executing with exemplarily results that warrant senior exposure; dedicated to supporting internal mobility and primary champion for career growth objectives established / tracked for progressCapable of exercising forceful, yet sensible leadership; willing to make difficult/unpopular decisions. CoreQualificationsEducation & Industry Experience6+ years of experience managing a team or peer-management resources focused on delivering content management governance, training skill development and large communication material development; preferred background in a regulated industry - finance, healthcare, pharmaceutical, US Fed gov't contract At least one year of experience of working in a highly matrixed, global environment either as an employee or as a long-term resource through a tenured consultancy App & Solution ProficiencySoftware application proficiencies listed below are important for role success, specifically:Advanced Proficiency - must have direct experience with the exact product and version(s) referencedCore MS Office Pro Suite - PowerPoint, Outlook and Word [Windows 7 - 11 or M365 Ent.]Adobe - Acrobat DC Pro [Licensed 2017_MUI - 2020_MUI] including strengths in accessibility, technical design exporting, size optimization with locked setting customization(s) enabledIntermediate Proficiency - comparable solution(s); skills can be demonstrated with relevant examples Cloud / Real-Time Collaboration Tools - SharePoint/SP365, OneNote Sync, , Azure BI-DWCross-Functional Product Change Management - JIRA, Azure DevOps, ServiceNow, Rally, SAP BIEncrypted Digital Videotelephony - Adobe Connect, Zoom Ent. SAML, MS Teams, Skype M365 BYOD App - Bring-Your-Own-Device mobile app solutions and resiliency testingCreative Cloud Design Utilities - High-Res Doc & Image Editing Solutions (non-A/V media)Language Skills - Verbal & Written CompetenciesMust have excellent command of the English language; oral, written and reading accurate fluency requiredMust have strong professional written skills to deliver acceptable policy and procedure documentationKnowledge and correct use of common corporate idioms, acronyms and regional references; project management terms, federal regulation abbreviations, regional segment acronymsOffice Location & Travel ExpectationsReturn-To-Office - Hybrid Seating Model - depending on the corporate campus, each employee has a minimum onsite expectation set with junior and mid-level management set to 3 day weekly minimumCandidate must be available for all standard business weekdays and work with manager to arrange best hybrid schedule, conducive with the existing team, peers and deliverablesAlternate remote work location must have a reliable high-speed internet connection and permit video & audio calls to be conducted without disruption or risk of confidential information exposureTravel - Infrequent resiliency or training presentations may be required; not to exceed more than one week per quarterJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements.Requirementsinclude sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing.Requirementsmay change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/VeteransJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals."Full timeSDL2017

Keywords: JP Morgan Chase, Newark , Fraud Business Management VP, Executive , Newark, Delaware

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