Program Manager - Client Protection

Company: Disability Solutions
Location: Newark
Posted on: September 20, 2023

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description Summary:Responsible for programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or service, or executes a function. Project responsibility requires responsibility for staff and budget. Serves as primary contact to senior department managers for critical change initiatives. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control. Ensures clearly defined responsibilities and accountabilities for key program/project roles. Integrates knowledge of end-to-end business process into program planning and decisioning processes. Develop, maintain, and report on an overall integrated delivery plan. Management experience with small to mid-size teams. Excellent project management skills, including the ability to prioritize work and meet deadlines. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Typically 5+ plus years of program management experience.Additional Job Description & Responsibilities:At Bank of America, we are guided by a common purpose to help make financial lives better through power of responsible growth. To continue to drive this core principle, within the Client Protection team, we are looking for an innovative, strategic thought leader to drive design, modernization and execution of our Digital Account Opening framework and strategy. In this role, you will capitalize on your strategic thinking, domain expertise and technical abilities to solve for business challenges, while striving a balance between strong fraud controls and minimal customer friction. This will need you to lean on your in-depth understanding of New Account fraud realm, new technology in space of identity verification and an innovative mindset. This is a key strategic role and will be in the heart of the company's fraud and digital transformation.Responsibilities include:- Design & execution of end-to-end Digital New Account Opening framework and capabilities roadmap- Develop compelling vision and data driven business cases for transformation initiatives. Lead efforts to prioritize investments in digital ID verification capabilities for new applications.- Partner across organizational lines, build and maintain a coalition of executive leaders and process owners, to develop and drive the digital account opening agenda. Facilitate regular routines for stakeholders and senior executives.- Partner across organization to drive prioritization and support funding of key ID verification initiatives in new accounts space- Drive Digital New Account Opening strategy requirements. Review / approve proposed policy and process changes (in line with broader enterprise and channel governance processes).- Stay current on industry trends and new, emerging technology to support seamless new account opening, with stronger controlsRequired Skills:- Prior experience in leading policy, strategy, analytics or initiative development in a digital new account opening context (product development, etc.)- Proven track record of being able to drive projects from idea to execution in digital fraud space- Strong strategic thinking and problem solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)- Ability to work across organizational lines to drive results- Ability to influence effectively at executive levelsDesired Skills:- 4 Year college degreeShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Newark , Program Manager - Client Protection, Executive , Newark, Delaware