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Case Manager Supervisor

Company: Christiana Care
Location: Newark
Posted on: September 13, 2019

Job Description:


Provide direct Care Management Services, to a defined patient population, while providing supervisory services to the Case Management & Social Work staff. The Care Management Supervisor will provide on-going support to the department. The department Manager and Director will assist in the direction and education of all phases of the Care Management process. The Supervisor will be held accountable to work in a collegial manner with patients, physicians, staff, consultants and all ancillary departments. Will have the responsibility for the direct oversight/supervision of department-based teams; coordinates special departmental projects to include patient and staff satisfaction, length of stay reduction, and service delivery improvement.


  • Maintains a partial assignment; supports departmental activities for members of the Care Management team at any Christiana Care Health System campus. Identifies and resolves team issues.
  • Works with the patient, family, and other members of the health care team to formulate a discharge plan that provides the patient services in the appropriate post-acute care setting.
  • Gathers and assesses information regarding the patient's physical needs, mental status, family support system, financial resources, and available community and governmental resources.
  • Utilizes assessment skills to develop a comprehensive care management plan that addressed the patients' identified needs.
  • PTO, disability time, and FMLA oversight to insure that staffing is optimal to meet service needs for all staff located at any Christiana Care Health System campus.
  • Provides direct supervision to department staff, at any Christiana Care Health System campus location, to include orientation, mentoring, coaching and evaluation.
  • Evaluates staff development opportunities and competencies and performs management and evaluation tasks for all Care Management staff.
  • Coordinates and initiates training/orientation programs for staff; coordinates ongoing educational presentations - in cooperation with other members of the department and the Staff Development and Education Committee.
  • Maintains employee files in cooperation with the department Manager/Director.
  • Communicates and interacts with internal/external customers of the department, including Information Services, Fiscal Services, Ancillary departments, Third Party Payers, community social service agencies, health care facilities, CMS/QIO, and liaisons with the Department of Nursing.
  • Assist in the coordination and schedules meetings to support the needs of staff members and improve department service delivery.
  • Assists in the preparation, review, and monitoring of departmental budgets in cooperation/coordination with the departmental Manager and Director.
  • Participates in the development and maintenance of departmental policies and procedures.
  • Participates in Performance Improvement activities specific to departmental functions, system-wide initiatives and, regulatory guidelines.
  • Prioritizes incoming requests/needs and forwards to the Director or other Supervisor(s) as needed.
  • Performs/completes other related duties as requested.


    • Bachelor of Science in Nursing required, Master of Science in Nursing (Masters preferred)
    • Minimum 5-7-year experience in health care environment. Must have at least 3 years case management experience with at least 2 years serving in a leadership role.


      • Knowledge pertinent to the profession of Social Work, Nursing, Case Management, and Utilization Management, including but not limited to:
      • Knowledge of resources specific to the needs of the population with which they work
      • Ability to demonstrate Christiana Care Core Values: caring, excellence, integrity, leadership, service, teamwork.
      • Knowledge of community resources, state and federal programs.
      • Knowledge of Medicare and other regulatory guidelines
      • Knowledge of end of life/ palliative care support services
      • Knowledge of utilization management principles
      • Knowledge of Performance Improvement process
      • Skilled in oral and written communication
      • Ability to meet productivity guidelines.
      • Ability to use computer systems for data input and retrieval
      • Ability to collaborate with clinicians and administrative staff
      • Ability to exercise tact, judgment and diplomacy
      • Ability to perform in a leadership capacity
      • Ability to provide education and training in an effective manner


        • RN- Licensed to practice in the State of Delaware required
        • CCM/ACM Certification preferred. If certification not in place, willing to complete within 18 months of hire.

          Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News and World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions. Academic medical center, Baltimore area, Best regional hospital, Community-based medicine, Community health, Clinician, Delaware hospital, Delaware's largest health system, Electronic medical records, Epic EMRs, Everest Award-winner, In-patient, Level I Trauma Center, Magnet -- designation, Nationally recognized, Outpatient, Philadelphia area, Provider, Surgery center, Teaching hospital, Wellness, Wilmington, Newark, U.S. New & World Report ranking, Expert, Serve, Care, Healthcare, Respectful, Dover, Bear, Middletown, Rehoboth Beach, Bethany Beach, Delmarva Peninsula, New Castle, Elkton, Maryland, Glasgow, Hockessin, Brookside, Smyrna, Pike Creek Valley, Milford, Claymont, Pike Creek, Wilmington Manor, North Star, Seaford, Southeastern Pennsylvania, Southern New Jersey, Vineland, Millville, West Chester, Kennett Square, Swedesboro, Carneys Point, Woodstown, Salem, Elmer, Deptford Township, Washington Township, Pitman, Glassboro, Franklin

Keywords: Christiana Care, Newark , Case Manager Supervisor, Executive , Newark, Delaware

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