Pharmacy Technician, Specialty Pharmacy
Company: ChristianaCare
Location: Newark
Posted on: February 4, 2025
Job Description:
As a Pharmacy Technician, Specialty Pharmacy, you will provide
high-touch, patient-centric care to drive an exceptional experience
for patients enrolled in the ChristianaCare Specialty Pharmacy
Program. -PRINCIPLE DUTIES AND RESPONSIBILITIES:
- -Serves as the patient and their caregiver's primary point of
contact for the ChristianaCare Specialty Pharmacy Program.
- Triages and coordinates the patient's and their caregiver's
needs to escalate issues to the appropriate clinical or
non-clinical resources both internally and externally of the
organization.
- Develops relationships with patients and their caregivers to
provide an exceptional and engaging experience while enrolled in
the ChristianaCare Specialty Pharmacy Program.
- Serves as the program's liaison to office practice clinical and
operations staff.
- Conducts initial and follow-up benefit investigation (BI) to
assist providers and patients in the timely initiation or
continuity of specialty medication therapy.
- Coordinates the patient's enrollment in patient assistance
programs to improve affordability of specialty medication
therapy.
- Facilitates processing of third-party payer prior authorization
(PA) and utilization management (UM), and step-edits for specialty
medications to expedite therapy initiation or avoid therapy
disruption.
- Coordinates with the program's clinical pharmacist team and
pharmacy operations team to achieve the program's goals and
objectives. These activities include but are not limited to
specialty medication prescription refill coordination,
implementation or execution of non-clinical care plan activities,
documents program activities, coordination with external specialty
pharmacies, reporting of performance metrics, etc.
- Enter patient information and prescription orders in the
outpatient pharmacy dispensing system, paying particular attention
to drug, dose, route, frequency, refills, date, quantity, third
party payer, and other required information.
- Completes tasks in the prescription dispensing workflow under
the direct supervision of a pharmacist.
- Coordinates refills of patient prescriptions, as time
allows.
- Must be flexible in work assignments and be able to fill in
operational positions, as needed.
- Understand limitations of scope of practice and demonstrates
ability to escalate clinical concerns to the pharmacist on
duty.
- Participates in the continuous improvement of program.
- Performs other related duties as requiredEDUCATION AND
EXPERIENCE REQUIREMENTS:
- High school diploma or equivalent required
- Associates or bachelor's degree preferred
- Pharmacy Technician Certification Board (PTCB) certification
required
- At least 3 years of outpatient pharmacy or specialty pharmacy
experience required
- Applicants enrolled or graduate of a 4-year bachelor program in
the following health science majors are encourage to apply and will
be required PTCB certification in 1 year of employment: Applied
Molecular Biology and Biotechnology Biology, Chemistry, Exercise
Science, Health
Behavior Science, Human Physiology, Medical Diagnostics, Medical
Diagnostics Pre-PA, Medical Laboratory Science, Nutrition,
Nutrition and Dietetics, Nutrition and Medical Sciences, Nursing,
Occupational Therapy, Physical Therapy, Physician Assistant or
Sports Health.
- Expectational customer service skills required
- Expectational time management and prioritization skills
Keywords: ChristianaCare, Newark , Pharmacy Technician, Specialty Pharmacy, Healthcare , Newark, Delaware
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