Pharmacy Technician, Specialty Pharmacy
Company: ChristianaCare
Location: Newark
Posted on: June 24, 2025
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Job Description:
As a Pharmacy Technician, Specialty Pharmacy, you will provide
high-touch, patient-centric care to drive an exceptional experience
for patients enrolled in the ChristianaCare Specialty Pharmacy
Program. PRINCIPLE DUTIES AND RESPONSIBILITIES : Serves as the
patient and their caregiver’s primary point of contact for the
ChristianaCare Specialty Pharmacy Program. Triages and coordinates
the patient’s and their caregiver’s needs to escalate issues to the
appropriate clinical or non-clinical resources both internally and
externally of the organization. Develops relationships with
patients and their caregivers to provide an exceptional and
engaging experience while enrolled in the ChristianaCare Specialty
Pharmacy Program. Serves as the program’s liaison to office
practice clinical and operations staff. Conducts initial and
follow-up benefit investigation (BI) to assist providers and
patients in the timely initiation or continuity of specialty
medication therapy. Coordinates the patient’s enrollment in patient
assistance programs to improve affordability of specialty
medication therapy. Facilitates processing of third-party payer
prior authorization (PA) and utilization management (UM), and
step-edits for specialty medications to expedite therapy initiation
or avoid therapy disruption. Coordinates with the program’s
clinical pharmacist team and pharmacy operations team to achieve
the program’s goals and objectives. These activities include but
are not limited to specialty medication prescription refill
coordination, implementation or execution of non-clinical care plan
activities, documents program activities, coordination with
external specialty pharmacies, reporting of performance metrics,
etc. Enter patient information and prescription orders in the
outpatient pharmacy dispensing system, paying particular attention
to drug, dose, route, frequency, refills, date, quantity, third
party payer, and other required information. Completes tasks in the
prescription dispensing workflow under the direct supervision of a
pharmacist. Coordinates refills of patient prescriptions, as time
allows. Must be flexible in work assignments and be able to fill in
operational positions, as needed. Understand limitations of scope
of practice and demonstrates ability to escalate clinical concerns
to the pharmacist on duty. Participates in the continuous
improvement of program. Performs other related duties as required
EDUCATION AND EXPERIENCE REQUIREMENTS : High school diploma or
equivalent required Associates or bachelor’s degree preferred
Pharmacy Technician Certification Board (PTCB) certification
required At least 3 years of outpatient pharmacy or specialty
pharmacy experience required Applicants enrolled or graduate of a
4-year bachelor program in the following health science majors are
encourage to apply and will be required PTCB certification in 1
year of employment: Applied Molecular Biology and Biotechnology
Biology, Chemistry, Exercise Science, Health Behavior Science,
Human Physiology, Medical Diagnostics, Medical Diagnostics Pre-PA,
Medical Laboratory Science, Nutrition, Nutrition and Dietetics,
Nutrition and Medical Sciences, Nursing, Occupational Therapy,
Physical Therapy, Physician Assistant or Sports Health.
Expectational customer service skills required Expectational time
management and prioritization skills
Keywords: ChristianaCare, Newark , Pharmacy Technician, Specialty Pharmacy, Healthcare , Newark, Delaware
