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Client Concierge

Company: Incredible One Enterprises, LLC
Location: Newark
Posted on: February 20, 2021

Job Description:

We are looking for ONE Incredible Client Concierge to work with us, is it you?!Incredible One Enterprises, LLC is an award-winning business growth consulting firm headquartered in Newark, Delaware that specializes in helping business owners leverage and scale through combining spiritual principles with customized strategy and consulting around brand messaging, marketing, sales, operations and talent optimization. Want to use your natural gifts and strengths as a communicator by connecting with new people on social media every day, and enrolling people into a program that you know will change their life?--Love talking on the phone and texting with people to learn more about them and their challenges to see if you can help them finally bring what they desire into view?Do you wish you could get paid to spend your days chatting with people on IG and FB messages, sending little voice memos and answering questions, opening up conversations, and genuinely getting to know people's dreams, desires and challenges in their business?We are hiring a Client Concierge (part of our enrollment process) to engage and connect with our leads and potential clients on all social platforms as well as in our customer relationship management software and enroll new clients into our program by answering their questions and hesitations while helping them make a decision to join our programs.You're the type of person that just can't stop talking about that new product/program/etc you bought and how it's changed your life...you want to tell all your friends why they need to buy it, all the things you love about it, and answer all their questions so they can see how much is missing from their life without it!You know that selling is serving - especially when you're enrolling people into a program that will change their entire life and business. The thrill of selling gets you jumping out of bed in the morning! And you don't mind answering those DMs on nights and weekends to close the sale!We'll send you qualified leads, you will connect with them on social media and help them make the decision to enroll in our program. You will also do outbound outreach to our potential customers - our engaged social media followers or FB group members.You'll be helping our potential clients choose to enroll in a program with years of proven results, hundreds of testimonials, rave reviews and a reputation for being the best on the market. Selling is simple when you are enrolling people into a program that genuinely helps people. All you have to do is have genuine, supportive conversations and close the sale in an authentic way.CLIENT CONCIERGE: OVERVIEW OF THE POSITIONThe Client Concierge is the inside sales superstar responsible for all personal, high touch communication with applicants, leads and engaged prospects through social media selling.You are the ruler of the Direct Messages - sending voice and text messages and closing the sale through social connection.You are highly organized, always remember everyone's name, and you love sales. You know that our customers' lives are 1000x better when they have our support and enroll in our programs, and you sell your heart out in order to serve them.Responsibilities* Direct message all leads and applicants that are interested in our programs* Outbound outreach and nurture engaged leads in our Facebook group and CRM* Message engaged IG followers who watch and interact with stories and posts* Check in with and re-engage leads every 30/60/90 days* Keep detailed notes on warm leads in our lead dashboard system* Report on any trends you are noticing in responses that could inform our marketing or messaging* Answer all questions about the programs and overcome objections via direct social messages* Use both voice memos and text based messaging to communicate with engaged leads* Have conversations, learn about our customers, and leave them with an amazing experience so they feel seen, heard and understood* Track all metrics on leads, outreach, inbound, sales and conversion rates and report to the team daily* Build out a library of reusable responses to common questions and objections* Filter out prospects who are not a fit and kindly let them know* Maintain an intimate knowledge of current warm leads, where they are in the funnel, and their situations* Make down-sell/upgrade offers as appropriate* Know our programs inside and out and be able to answer any question about what's included, what the outcomes are, what the bonuses are, the support that's included, etc* Know our proven results inside and out and be able to share relevant case studies and testimonials as they relate to each lead you are speaking toUltimately we will train you thoroughly on the details of our programs, sales experience and strategies - but you'll already be equipped with a positive attitude and a true passion for supporting people to achieve their goals!Requirements* Be highly organized, detail-oriented, with a love of developing new systems and processes.* Be excellent at managing ongoing conversations with multiple people at once.* Have high emotional intelligence and be able to listen to, support, and encourage others.* Experience selling high end programs in the [$10k-$50k] price range* Excellent and overcoming objections and shifting mindsets that are holding our clients back from enrolling* You overcome even the toughest objections with ease, grace, calm and certainty, without ever seeming pushy or overstepping.* Your passion for closing the sale comes from knowing how powerful the transformation they will receive in the program is.* You are excited to become immersed in our programs so you can answer any question or hesitation easily and accurately* You are a people person, positive vibes, high energy, always sounds genuine and approachable on video, text or voice memo* You take direction and are coachable and ready to be trained in our unique system for social sellingOur Ideal team member is* A rockstar at active listening and following up and through with prospective clients* Loves taking initiative* Have high emotional intelligence and be able to listen to, support, and encourage others.* Has core values in alignment with how we serve our clients* Is extremely reliable and operates consistently in integrity* Possesses strong writing, researching, organizational skills* Creative, self-motivated and detail-oriented* Familiar and proficient with technology* Strong with inter-personal skills and the ability to communicate effectively* Committed to enhancing their skills and adding value* A rock star who completes tasks correctly, on-time and with excellencejob description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.CommitmentThis is a full-time employee position, 40 hours per week.We are looking for a dependable, reliable team member who will happily go above and beyond to help the company grow. You'll be working remotely.Compensation:Compensation for this position will depend on experience and qualifications, but will range from $30,000 - $35,000 per year, plus you'll be eligible for commission. If this is of interest to you, don't wait as we are actively seeking quality candidates for this role. Successful applicants must complete a skills assessment, strengths assessment, reference check and background check.--After a 90-day probationary period, you'll be eligible for paid time off as well as a health care stipend to assist with health care expenses.***************TO APPLY****************Start by going to www.IncredibleOneEnterprises.com to learn about the company then,If you would like to be considered for the position, please answer the following questions in a video that you upload to YouTube and make unlisted.--Send the video link and the additional items below to assistant at incredibleoneenterprises dot com. Video should be less than 7 minutes. Please do not send any Word document attachments or your resume. Doing so will immediately disqualify you from the opportunity.Questions to be answered in video:* Why do you want to be part of our team* Your favorite job and what you loved about it?* Your least favorite job and why?* Any specific training, experience or skill-sets you have that would be valuable to this position?* What it was about this opportunity that caught your attention?* Describe your sales experience, if any? Be sure to include the largest sale you were directly responsible for closing* Describe your customer service experience, if any?* If you've taken Myers Briggs or Kolbe please share your score.--To take Myers Brigs for free here: https://www.16personalities.com/free-personality-test* What software applications and virtual office technology do you have experience with?* Describe your experience working in a professional services company, if any?* Share why you feel that you'd make our business an Incredible One and how you see yourself contributing to the growth of the company.* Please attach a writing sampleSubject line of the email with your application should read:Client Concierge--- Your Full NameIn the first paragraph of the email, please include your full name, your complete mailing address, your phone number and email address. Please attach the video link in the second paragraph.--Please share details for the following in the remainder of the email:Respond to the following questions in the body of your email:* Please list 2 relevant job positions that you held that qualifies you for this position. For each list:* Job title and top 5 responsibilities* Name of the company you worked for* Dates in position* Salary earned* Supervisor name and contact information* Why you left the positionWe believe that Black Lives Matter and support the LGBTQ+ community. We encourage people of various identities, abilities, orientations, and backgrounds to apply to work with us. We are an equal opportunity employer.

Keywords: Incredible One Enterprises, LLC, Newark , Client Concierge, Hospitality & Tourism , Newark, Delaware

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