Client Concierge
Company: Incredible One Enterprises, LLC
Location: Newark
Posted on: February 20, 2021
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Job Description:
We are looking for ONE Incredible Client Concierge to work with
us, is it you?!Incredible One Enterprises, LLC is an award-winning
business growth consulting firm headquartered in Newark, Delaware
that specializes in helping business owners leverage and scale
through combining spiritual principles with customized strategy and
consulting around brand messaging, marketing, sales, operations and
talent optimization. Want to use your natural gifts and strengths
as a communicator by connecting with new people on social media
every day, and enrolling people into a program that you know will
change their life?--Love talking on the phone and texting with
people to learn more about them and their challenges to see if you
can help them finally bring what they desire into view?Do you wish
you could get paid to spend your days chatting with people on IG
and FB messages, sending little voice memos and answering
questions, opening up conversations, and genuinely getting to know
people's dreams, desires and challenges in their business?We are
hiring a Client Concierge (part of our enrollment process) to
engage and connect with our leads and potential clients on all
social platforms as well as in our customer relationship management
software and enroll new clients into our program by answering their
questions and hesitations while helping them make a decision to
join our programs.You're the type of person that just can't stop
talking about that new product/program/etc you bought and how it's
changed your life...you want to tell all your friends why they need
to buy it, all the things you love about it, and answer all their
questions so they can see how much is missing from their life
without it!You know that selling is serving - especially when
you're enrolling people into a program that will change their
entire life and business. The thrill of selling gets you jumping
out of bed in the morning! And you don't mind answering those DMs
on nights and weekends to close the sale!We'll send you qualified
leads, you will connect with them on social media and help them
make the decision to enroll in our program. You will also do
outbound outreach to our potential customers - our engaged social
media followers or FB group members.You'll be helping our potential
clients choose to enroll in a program with years of proven results,
hundreds of testimonials, rave reviews and a reputation for being
the best on the market. Selling is simple when you are enrolling
people into a program that genuinely helps people. All you have to
do is have genuine, supportive conversations and close the sale in
an authentic way.CLIENT CONCIERGE: OVERVIEW OF THE POSITIONThe
Client Concierge is the inside sales superstar responsible for all
personal, high touch communication with applicants, leads and
engaged prospects through social media selling.You are the ruler of
the Direct Messages - sending voice and text messages and closing
the sale through social connection.You are highly organized, always
remember everyone's name, and you love sales. You know that our
customers' lives are 1000x better when they have our support and
enroll in our programs, and you sell your heart out in order to
serve them.Responsibilities* Direct message all leads and
applicants that are interested in our programs* Outbound outreach
and nurture engaged leads in our Facebook group and CRM* Message
engaged IG followers who watch and interact with stories and posts*
Check in with and re-engage leads every 30/60/90 days* Keep
detailed notes on warm leads in our lead dashboard system* Report
on any trends you are noticing in responses that could inform our
marketing or messaging* Answer all questions about the programs and
overcome objections via direct social messages* Use both voice
memos and text based messaging to communicate with engaged leads*
Have conversations, learn about our customers, and leave them with
an amazing experience so they feel seen, heard and understood*
Track all metrics on leads, outreach, inbound, sales and conversion
rates and report to the team daily* Build out a library of reusable
responses to common questions and objections* Filter out prospects
who are not a fit and kindly let them know* Maintain an intimate
knowledge of current warm leads, where they are in the funnel, and
their situations* Make down-sell/upgrade offers as appropriate*
Know our programs inside and out and be able to answer any question
about what's included, what the outcomes are, what the bonuses are,
the support that's included, etc* Know our proven results inside
and out and be able to share relevant case studies and testimonials
as they relate to each lead you are speaking toUltimately we will
train you thoroughly on the details of our programs, sales
experience and strategies - but you'll already be equipped with a
positive attitude and a true passion for supporting people to
achieve their goals!Requirements* Be highly organized,
detail-oriented, with a love of developing new systems and
processes.* Be excellent at managing ongoing conversations with
multiple people at once.* Have high emotional intelligence and be
able to listen to, support, and encourage others.* Experience
selling high end programs in the [$10k-$50k] price range* Excellent
and overcoming objections and shifting mindsets that are holding
our clients back from enrolling* You overcome even the toughest
objections with ease, grace, calm and certainty, without ever
seeming pushy or overstepping.* Your passion for closing the sale
comes from knowing how powerful the transformation they will
receive in the program is.* You are excited to become immersed in
our programs so you can answer any question or hesitation easily
and accurately* You are a people person, positive vibes, high
energy, always sounds genuine and approachable on video, text or
voice memo* You take direction and are coachable and ready to be
trained in our unique system for social sellingOur Ideal team
member is* A rockstar at active listening and following up and
through with prospective clients* Loves taking initiative* Have
high emotional intelligence and be able to listen to, support, and
encourage others.* Has core values in alignment with how we serve
our clients* Is extremely reliable and operates consistently in
integrity* Possesses strong writing, researching, organizational
skills* Creative, self-motivated and detail-oriented* Familiar and
proficient with technology* Strong with inter-personal skills and
the ability to communicate effectively* Committed to enhancing
their skills and adding value* A rock star who completes tasks
correctly, on-time and with excellencejob description is not
all-inclusive and certain activities, duties, or responsibilities
may be required of the employee as needed.CommitmentThis is a
full-time employee position, 40 hours per week.We are looking for a
dependable, reliable team member who will happily go above and
beyond to help the company grow. You'll be working
remotely.Compensation:Compensation for this position will depend on
experience and qualifications, but will range from $30,000 -
$35,000 per year, plus you'll be eligible for commission. If this
is of interest to you, don't wait as we are actively seeking
quality candidates for this role. Successful applicants must
complete a skills assessment, strengths assessment, reference check
and background check.--After a 90-day probationary period, you'll
be eligible for paid time off as well as a health care stipend to
assist with health care expenses.***************TO
APPLY****************Start by going to
www.IncredibleOneEnterprises.com to learn about the company then,If
you would like to be considered for the position, please answer the
following questions in a video that you upload to YouTube and make
unlisted.--Send the video link and the additional items below to
assistant at incredibleoneenterprises dot com. Video should be less
than 7 minutes. Please do not send any Word document attachments or
your resume. Doing so will immediately disqualify you from the
opportunity.Questions to be answered in video:* Why do you want to
be part of our team* Your favorite job and what you loved about
it?* Your least favorite job and why?* Any specific training,
experience or skill-sets you have that would be valuable to this
position?* What it was about this opportunity that caught your
attention?* Describe your sales experience, if any? Be sure to
include the largest sale you were directly responsible for closing*
Describe your customer service experience, if any?* If you've taken
Myers Briggs or Kolbe please share your score.--To take Myers Brigs
for free here:
https://www.16personalities.com/free-personality-test* What
software applications and virtual office technology do you have
experience with?* Describe your experience working in a
professional services company, if any?* Share why you feel that
you'd make our business an Incredible One and how you see yourself
contributing to the growth of the company.* Please attach a writing
sampleSubject line of the email with your application should
read:Client Concierge--- Your Full NameIn the first paragraph of
the email, please include your full name, your complete mailing
address, your phone number and email address. Please attach the
video link in the second paragraph.--Please share details for the
following in the remainder of the email:Respond to the following
questions in the body of your email:* Please list 2 relevant job
positions that you held that qualifies you for this position. For
each list:* Job title and top 5 responsibilities* Name of the
company you worked for* Dates in position* Salary earned*
Supervisor name and contact information* Why you left the
positionWe believe that Black Lives Matter and support the LGBTQ+
community. We encourage people of various identities, abilities,
orientations, and backgrounds to apply to work with us. We are an
equal opportunity employer.
Keywords: Incredible One Enterprises, LLC, Newark , Client Concierge, Hospitality & Tourism , Newark, Delaware
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