Store Manager (Hourly)
Company: Check 'N Go
Location: Newark
Posted on: August 2, 2022
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Job Description:
Job Description:
Store Manager - Check 'n Go/Allied Cash Advance
Do you enjoy providing excellent service and building lasting
customer relationships? Do you excel at leading others and managing
business operations? Are you looking to move beyond traditional
retail environments and to start building your career? Are you
ready to make your next move? If so, we would like to talk to
you!
Overview of Role and Key Accountabilities:
As a financial services leader, we strive to make a difference in
our customers' lives & the communities we serve. Our Store Managers
are responsible for daily operations and profitability of one or
more of our retail Check 'n Go or Allied Cash locations, both part
of the CNG Holdings, Inc., family of companies. This key role has
accountability for site operations, sales, customer service and
leadership of store Customer Service Representatives.
Essential Duties:
* Relationship management: put our customers at the center of
everything we do. Exemplify our sales culture. Serve and educate
customers on the product portfolio. Escalate issues to the DDO, and
Corporate Office if unable to resolve the issue directly with the
customer. Presenting all options for products and or services to
customers to meet the customer's needs.
* Inbound/Outbound calls: Answer telephone inquiries in response to
general questions, customer applications, requests, or other
issues. Place outbound customer sales, courtesy, and collection
calls in accordance with federal regulations and store operating
procedures along with district and or region volume expectations.
Responding professionally and accurately to callers, explaining
possible solutions, and ensuring that customer feel supported and
valued. Engaging in active listening with callers, confirming or
clarifying information and diffusing customer complaints.
* Cash handling: Handle and count currency, cash, and coins to
include managing a cash drawer, counting cash deposits, moving cash
from secure safe to cash drawer and other cash handling
requirements. May be responsible for bank deposits or bank
pick-ups. Balance individual batch receipts with store sales
reports at end of day and assist with resolving over/short
discrepancies.
* Transaction Processing: Perform necessary customer verifications
to validate information presented. Accurately process all
transactions per company policy, including but not limited to
loans, check cashing and, Net Spend.
* Compliance: Responsible for compliance with federal and state
regulations, as well as, Company policy and procedures. Complete
periodic compliance training(s) and quarterly I Agree.
* Store Operation: Responsible and accountable for operations,
development, and training necessary for store achieving metric
targets. Coordinate and maintain store staff schedule. Assist in
covering other locations within the district. Support store staff
to ensure excellent customer service and embodiment of sales
culture. Assist DDO with the recruiting, selection, and onboarding
of CSRs in the district.
Minimum Education and Experience Required:
* The knowledge, skills and abilities typically acquired through
the completion of a high school diploma and/or GED
* Exceptional customer service, active listening, verbal and
written communication skills
* Proficiency with computers, and strong typing skills
* Three years previous sales and customer service experience
preferred
* Three years cash handling experience preferred
* One-year of supervisory experience preferred
* Must have own personal reliable transportation in compliance with
published policy and procedure. This may NOT include public
transportation, transportation from family or friends. Must
maintain a valid Driver's License and valid Automobile Insurance
while employed by the company
* Demonstrated ability to work independently in an autonomous
environment with limited supervision
* Proven ability to multitask and manage competing priorities
* Proven ability to positively influence staff and provide store
level leadership
Physical Demands:
* Call center/Retail/Office environment
* Extensive cash handling
* Extended phone usage
* Long periods of standing
* Extended viewing of computer screens and typing
* Must be able to lift up to 50lbs, with or without reasonable
accommodations
Travel / Attendance:
* Must be able to travel to all stores within the assigned district
with personal vehicle
* May be asked to travel to neighboring districts
* May require overnight travel
* Must work assigned shifts as scheduled
Supervisory Functions:
* Position may supervise one or more Customer Service
Representatives
Why Choose CNG Holdings, Inc. and Check 'n Go/Allied Cash
Advance:
CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and
is a respected leader in the financial services industry. Through
professional partnerships, CNG provides a wide range of convenient
and accessible financial products and services designed to improve
customers' financial situations, thereby filling a need and
delivering value to our customers.
Our mission is to help and to educate our customers, while building
and nurturing long-term relationships. We strive to make a
difference in our customers' lives and the communities we
serve.
Our vision is to deliver innovative financial solutions that better
fulfill our customers' unique financial needs so that they can
build a better future for themselves and their families.
CNG Holdings, Inc., associates and its brands are expected to
create, deliver, and embrace our core values. These values
ultimately define how we treat each other and our customers. We are
inclusive, transparent, accountable and focused!
Commitment to Diversity:
We are committed to hiring and retaining a diverse workforce. We
are proud to be an Equal Opportunity/Affirmative Action-Employer,
making decisions without regard to race, color, religion, gender,
gender identity or expression, sexual orientation, national origin,
genetics, disability status, age, marital status, protected veteran
status or any other protected class.
This posting is intended to describe the general nature of the work
anticipated to be performed and is not a comprehensive list of all
responsibilities, duties and skills required for the position.
Keywords: Check 'N Go, Newark , Store Manager (Hourly), Hospitality & Tourism , Newark, Delaware
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