Contact Center Customer Service Agent - Newark, DE
Company: WSFS Bank
Location: Newark
Posted on: March 18, 2023
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Job Description:
Position type: Full-timeLocation: Newark, DE Schedule: Monday -
Friday, 7:00 AM - 7:00 PM and rotating Saturdays and Sundays 9:00
AM - 3:00 PM onsite in Newark, Delaware. On-siteThis role offers a
competitive salary and incentives with up to $3,000 in cash bonuses
during the first year of employment.Description:The Contact Center
Customer Service Agent is responsible for delivering superior
customer service by responding to inbound calls directed to their
assigned queues. The incumbent will follow all policies, procedures
and scripts to build rapport, positively identify Customers, ask
appropriate questions, identify solutions and issue resolutions at
the first touch. This position requires the Contact Center Customer
Service Agent to act as a customer advocate by taking ownership of
the account and follow through to satisfy the customer at first
point of contact. The incumbent should be analyzing information
from the caller to identify fraud and risks to the Bank, identify
possible solutions to recommend, and to resolve all issues posed by
the Customer. The Contact Center Customer Service Agent will
identify opportunities, expand relationships, and ensure that the
Customer has all of the appropriate convenience solutions available
to them. The incumbent will adhere to and maintain satisfactory
service standards for talk time, queue time, and abandon guidelines
to ensure Stellar Service from the Team. The incumbent will manage
Customer Service requests while presenting cross sell opportunities
that will benefit the Customer and expand their relationship. This
position will achieve all individual and Team sales and adherence
goals while maintaining all required documentation, tracking logs,
and sales tracking applications to support Team goals. The
incumbent will perform transactions and inquiries using a variety
of system networks to provide Customer Service to both internal and
external Customers while maintaining a strict code of
confidentiality regarding Bank and Customer information. Minimum
Qualifications:
Keywords: WSFS Bank, Newark , Contact Center Customer Service Agent - Newark, DE, Hospitality & Tourism , Newark, Delaware
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