Store Lead
Company: Men's Wearhouse
Location: Newark
Posted on: March 18, 2023
|
|
Job Description:
*Job Description*
*Reports to Store Manager:*
As a Store Lead, you will partner with your Store Manager to
support store team members to achieve sales performance
expectations through active coaching, development of a team selling
environment, and operational excellence when you are the manager on
duty. This position is assigned store keys to open and close the
store when scheduled, in the capacity of the manager on duty.
*To be successful in this role the role you will:*
* Inspire store team to achieve their best performance
* Execute to maximize growth and potential
* Create an engaged and inclusive store environment
* Elevate the customer experience through operational
excellence
* Exceed customer expectations in all interactions
*Leadership:*
* Partners with Store management team to lead store staff to
achieve sales, service, and operational expectations when assigned
as the manager on duty.
* Models company values and leads by example as an active
coach.
* Communicates priorities and sales driving information effectively
to ensure store staff is equipped to maximize business.
* Assists in recruiting store staff and embraces diversity by
contributing to an inclusive store environment.
*Performance:*
* Supports the management team in the achievement of store business
plans, including sales, customer service and operational goals.
* Understands how to leverage store reports to understand decisions
made to drive the store business.
* Participates in driving business outreach opportunities and
communicates leads to Store Manager.
* Identifies performance opportunities and partners with management
team to contribute to development plans.
*Operational Excellence:*
* Partners with management team to ensure proper staffing to
effectively execute initiatives and operational tasks to deliver on
the customer promise.
* Assists management team with training store staff on all internal
operational functions as assigned.
* Stays informed on corporate communication, directives,
initiatives, policies and procedures.
* Supports the management team with the implementation of store
programs to increase efficiencies in sales, service, operations,
and branding when assigned.
*Workplace:*
* Contributes to an engaged and inclusive store environment where
opinions and contributions are recognized and valued.
* Supports a culture of learning and development, ensuring training
tools are leveraged.
* Serves as a role model to all store team members and provide
enthusiastic motivational leadership.
* Partners with management team to conduct regular store meetings
ensuring all store team members are up to date with company
directives.
*Customer Experience:*
* Assists in training the store team on the customer service
expectations to create an exceptional customer experience, exceed
customer expectations, and achieve a high Net Promoter Score.
* Leverages customer feedback to prevent or resolve customer
concerns.
* Collaborates with the management team to ensure the store is
visually set to brand standards and marketing initiatives are
executed per company direction.
*Qualifications:*
* Minimum of 1 year of Retail or Sales experience.
* Creative individual who demonstrates good judgement and is
tuned-into the pulse of the business.
* Self-motivated, results oriented, strategic thinker.
* Strong organizational and leadership skills.
* Excellent written and verbal communication skills.
* Demonstrates active listening and problem-solving skills.
* Proven ability to train and develop high performing store
teams.
* Proficient in technology systems, applications, Microsoft Office,
and video conferencing.
* Ability to operate a computer and POS System.
*Physical Requirements*
* Ability to stand and walk for the majority of work shift,
frequently bend, squat and twist, lift up to 50 lbs., climb a
ladder to reach merchandise and or supplies, and see and
distinguish between fabric patterns and colors.
You may have the opportunity to voluntarily work between multiple
store or site locations, and across multiple brands.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions
*Work Locations:* 05231 Christiana Power Center 850 Center Blvd
Newark 19702
*Job:* Store Management
*Organization:* Men's Wearhouse
*Shift:* Variable
*Zone:* Northeast
Location: 05231 Christiana Power Center
850 Center Blvd
Newark,Delaware
US, Newark, DE 19702
#NE1
Location: 05231 Christiana Power Center
850 Center Blvd
Newark,Delaware
US, Newark, DE 19702
Job Type: Full-time%63378193% %%retail%%
Keywords: Men's Wearhouse, Newark , Store Lead, Hospitality & Tourism , Newark, Delaware
Click
here to apply!
|