HR Operations Svc Professional

Company: JPMorgan Chase Bank, N.A.
Location: Newark
Posted on: January 16, 2023

Job Description:

Position Summary The HR Operations Service Professional is responsible for supporting the Retirement Services Team. Responsibilities include, but not limited to, acknowledging, processing and updating all inbound documentation as it relates to Pension, Retirement and Benefits case work. Handling the distribution of various Fulfillment items and products and updating employee/former employee HCM and PeopleSoft records as needed. Essential Functions

• Process pension distribution forms received daily
• Validating accuracy of documentation received from employees/former employees
• Processing Retirement Services Cases in Answer Key as needed
• Managing workflow to assure cases and fulfillment distributions are completed within the required SLA
• Support data gathering and research on moderate to complex cases
• Process data changes in HRIS (HCM and PeopleSoft)
• Validate data changes
• Handling escalations as needed
• Special projects as assigned Qualifications
  • Strong customer service skills (the position requires outbound calls with participants)
  • Strong organizational skills and ability to multitask
  • Strong analytical and problem-solving skills
  • Ability to work independently to meet established SLA's in a fast-paced environment
  • Must be able to effectively manage through peak volume periods
  • Strong verbal and written communications skills, with proven ability to work with all levels of personnel
  • Requires attention to detail and the ability to follow through and resolve outstanding issues
  • Proficient with Microsoft products; including Word and Excel
  • Must be able to maintain a high degree of confidentially
  • Demonstrate initiative, be a self-starter, fast learner, and team player Experience/Education Requirements
    • 2-4 years relevant work experience JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase Bank, N.A., Newark , HR Operations Svc Professional, Human Resources , Newark, Delaware