Information Technology Support Technician
Company: GOLO, LLC
Location: Newark
Posted on: February 22, 2021
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Job Description:
IT Support Technician MUST BE LOCAL TO NEWARK DELAWARE!Rapidly
growing e-commerce firm in the health and wellness industry is
looking for an experienced full-time IT Support Technician. This
person will assist IT Management staff by handling all end user
technical support for about 30 employees and helping with other
tasks as needed. This position will be responsible for providing
technical support in person and remotely for a variety of issues
such as e-mail, printers, network/WiFi connectivity, phone systems,
and more. This position requires someone who is creative, detail
oriented, resourceful, and can work well independently in a fast
paced and rapidly changing environment. Excellent troubleshooting
and communication skills and the ability to work effectively with
end users is a must.Primary responsibilities- Respond to and
resolve all incoming support requests by email, phone, or in
person- Train and educate staff members on IT related issues-
Installation, maintenance, and repair of computers, printers,
peripherals, and network devices- Setup new users, create new
accounts with appropriate access and permission levels- Deploy new
hardware, decommission and recycle old hardware- Work with vendors
and third-party support as needed- Be proactive in identifying
incident patterns or repetitive IT issues- Assist with planning and
executing large scale projects, deployments, and migrations as
needed- Occasionally work on evenings/weekends and provide on-call
support after hours as neededDesired Qualifications- 2-4 years'
experience working in a similar role providing technical support to
end users- Some certifications such as CompTIA A+, Network+,
Security+, Microsoft MCSA or MCSE- Associates degree in related
field or equivalent combination of experience and certifications-
Working knowledge of Windows 7/8.1/10 and Server 2012/2016
operating systems- Familiar with common software such as Microsoft
Office, Adobe Acrobat, video conferencing- Familiar with
cloud-based systems such as Office 365, hosted Exchange, hosted
VoIP service- Familiar with administrative tools such as Active
Directory and Group Policy- Experience with computer peripherals
such as printers, scanners, and VoIP headsets- Experience with
Cisco, SonicWall, and Ubiquiti network hardware- Ability to lift up
to 50 lbs.- Excellent diagnostic and troubleshooting skills-
Excellent written and verbal communication skillsSalary and
Benefits- Competitive salary negotiable based on experience-
Generous paid time off including major holidays- Excellent
Health/Dental/Vision benefits- 401k
Keywords: GOLO, LLC, Newark , Information Technology Support Technician, IT / Software / Systems , Newark, Delaware
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