Information Technology Support Technician

Company: GOLO, LLC
Location: Newark
Posted on: February 22, 2021

Job Description:

IT Support Technician MUST BE LOCAL TO NEWARK DELAWARE!Rapidly growing e-commerce firm in the health and wellness industry is looking for an experienced full-time IT Support Technician. This person will assist IT Management staff by handling all end user technical support for about 30 employees and helping with other tasks as needed. This position will be responsible for providing technical support in person and remotely for a variety of issues such as e-mail, printers, network/WiFi connectivity, phone systems, and more. This position requires someone who is creative, detail oriented, resourceful, and can work well independently in a fast paced and rapidly changing environment. Excellent troubleshooting and communication skills and the ability to work effectively with end users is a must.Primary responsibilities- Respond to and resolve all incoming support requests by email, phone, or in person- Train and educate staff members on IT related issues- Installation, maintenance, and repair of computers, printers, peripherals, and network devices- Setup new users, create new accounts with appropriate access and permission levels- Deploy new hardware, decommission and recycle old hardware- Work with vendors and third-party support as needed- Be proactive in identifying incident patterns or repetitive IT issues- Assist with planning and executing large scale projects, deployments, and migrations as needed- Occasionally work on evenings/weekends and provide on-call support after hours as neededDesired Qualifications- 2-4 years' experience working in a similar role providing technical support to end users- Some certifications such as CompTIA A+, Network+, Security+, Microsoft MCSA or MCSE- Associates degree in related field or equivalent combination of experience and certifications- Working knowledge of Windows 7/8.1/10 and Server 2012/2016 operating systems- Familiar with common software such as Microsoft Office, Adobe Acrobat, video conferencing- Familiar with cloud-based systems such as Office 365, hosted Exchange, hosted VoIP service- Familiar with administrative tools such as Active Directory and Group Policy- Experience with computer peripherals such as printers, scanners, and VoIP headsets- Experience with Cisco, SonicWall, and Ubiquiti network hardware- Ability to lift up to 50 lbs.- Excellent diagnostic and troubleshooting skills- Excellent written and verbal communication skillsSalary and Benefits- Competitive salary negotiable based on experience- Generous paid time off including major holidays- Excellent Health/Dental/Vision benefits- 401k

Keywords: GOLO, LLC, Newark , Information Technology Support Technician, IT / Software / Systems , Newark, Delaware