Technical Support Administrator
Company: Ntirety
Location: Newark
Posted on: August 1, 2022
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Job Description:
Job Description COMPANY OVERVIEW: Ntirety provides Multi-Cloud
Managed Solutions that enable IT to shift from managing operational
risk to creating a future-ready, agile enterprise. Ntirety is the
only Managed Solutions Provider for multi-cloud solutions with
guaranteed business outcomes. Our solutions are backed by the
industrys first and only Guidance Level Agreements (GLAs):
actionable insights that improve mission-critical application
security, cost, and agility. Our engineers in North America,
Europe, and Asia deliver solutions that shift tactical Enterprise
IT operations to business transformation for thousands of global
customers. With fourteen data centers around the world, Ntirety
also ensures strict compliance to PCI, HITRUST, HIPAA, FERPA, and
GDPR guidelines and regulations. We are first and foremost a
service company, enabled by technology not the other way around. We
believe that service is the core to creating a vibrant,
built-to-last organization. If what weve said isnt a mission you
can get behind, or you are looking for a big paycheck to do more
directing than doing stop reading. Still with us? You likely
believe that there is more to a job than just getting paid, and
that the mission really matters. Good. Because we believe that too.
For more information about Ntirety, please visit www.ntirety.com.
POSITION PURPOSE: Support Administrator I (SA) is primarily
responsible for administering end user Ntirety environments. This
position requires a broad and deep knowledge of server hardware and
software, virtualization technologies, and advanced knowledge of
Internet and networking technologies, as well as full knowledge of
all services that Ntirety offers to its customers. The SA also
needs to be able to learn new software in order to assist clients
as needed. The successful SAs demonstrate the best in terms of
troubleshooting and documenting issues. ESSENTIAL JOB DUTIES AND
RESPONSIBILITIES: Act as a customer advocate Collect and understand
the customers end goals beyond the scope of break/fix support Work
closely with internal teams on customer impacting issues and
escalate when appropriate Serve as a liaison for colocation
customers assigned to their support group Compile root cause
analysis reports on server incidents Complete software upgrades
Setup high availability configurations and troubleshoot them Assist
in creating technical solutions for Ntirety clients such as upgrade
and migration plans Work with other staff members to effectively
and efficiently solve client issues Assist sales staff with
qualifying prospective client technology needs Develop professional
relationships with our product partners and understand their
escalation procedures Assist in other tasks as assigned Work with
other departments as needed Work on internal projects and
development as needed Must deliver an exceptional customer
experience every day Requirements DESIRED MINIMUM QUALIFICATIONS:
Bachelors degree or equivalent work experience Knowledge of
Internet and networking technologies Basic Knowledge of MSSQL,
MySQL Experience with email programs such as MS Exchange and client
programs such as Outlook Experience with virtual environments such
as VMware Intermediate experience with Linux and Windows Operating
systems Intermediate experience with Backup software such as R1
Soft & Commvault Intermediate experience configuring VPNs
Intermediate knowledge of Juniper SSG & SRX firewalls Knowledge of
Smartermail, IIS, Apache, SSL Management Knowledge of Coldfusion
Server administration Knowledge of Control panels such as Plesk &
cPanel. Familiarity with internal processes around KB Creation, Bug
tickets Familiarity with monitoring platforms such as Science Logic
and Nagios A strong troubleshooting methodology Ability to work
independently or as a team to approach problems creatively and
resolve them in an effective and timely manner Have a customer
centric and positive attitude towards customer issues Be able to
expand their skill sets daily and challenge themselves and their
coworkers by working on and solving customer issues Excellent
verbal and written communication skills Strong interpersonal skills
Strong organizational skills Benefits Ntirety is an Equal
Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offers a competitive salary and benefits including Paid
Time Off, FREE Medical to Employees, Dental, retirement plan with
401(k) match, and much more. If you are interested in joining a
profitable, growing, and dynamic company, we want to hear from you
Ntirety is an Equal Opportunity Employer and does not discriminate
on the basis of race, color, religion, sex, age, national origin,
disability, veteran status, sexual orientation, or any other
classification protected by Federal, State or local law. Ntirety
thanks all candidates for their interest; however, only shortlisted
candidates will be contacted.
Keywords: Ntirety, Newark , Technical Support Administrator, IT / Software / Systems , Newark, Delaware
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