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Genesys Developer

Company: Photon Infotech
Location: Newark
Posted on: November 18, 2020

Job Description:

6 years of experience in Contact Center Technology using Genesys Framework. Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc.hellip is mandatory Good Hands-on experience with Genesys ConfigManagement layers, Routing layer, GVP, SIP layerMedia layer. Hands on experience with ComposerIRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT) Expertise on Genesys Rules System Development of Rules using Genesys Rules Developer Tool (GRDT) Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creationmodification, deployment GRAT Audit Trial GRE Cluster etc.hellip Application logs troubleshooting such as SIP ServerT-Server (T-Lib) SIP Messaging Universal Routing Server Orchestration Server Stat Server GVP Components Genesys Rules Engine Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery etc. Other Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing Media components with integration experience. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys configmanagement layers, routing layer, Genesys SIP, media server, and ICONInfo Mart. Working knowledge in the installation and configuration of the Genesys suites is a plus Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc.hellip is a plus Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus Knowledge on Cloud Computing technologies such AWS, Azure etc.hellip is a plus Knowledge on Genesys SDK development is a plus Experience working on Genesys Administrator Extensions, Genesys Administrator and CME. Good communication skills (Written and oral). Technologies Genesys Technologies Genesys Composer, infrastructure Build, SCXML, ECMA Scripting, Web Request, Web Service Blocks, DB Blocks Hands on Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD strategy development, GRAT Trouble Shooting SIP server T-Server Role Work with Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services. Responsible for delivering high quality Voice and CTI. Providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications. The position will require off hours support as needed. Application Developers are expected to work closely with the entire IVR and CTI Development team in the US and India primarily. Qualifications - External B.EB.TECH

Keywords: Photon Infotech, Newark , Genesys Developer, Other , Newark, Delaware

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