Genesys Developer
Company: Photon Infotech
Location: Newark
Posted on: November 18, 2020
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Job Description:
6 years of experience in Contact Center Technology using Genesys
Framework. Hands on experience on Composer SCXML Work-flow
development including ECMA Script, HTTP Rest, Web Request, Web
service blocks, DB blocks etc.hellip is mandatory Good Hands-on
experience with Genesys ConfigManagement layers, Routing layer,
GVP, SIP layerMedia layer. Hands on experience with ComposerIRD
strategy development includes ECMA Script, Development of Rules
using Genesys Rules Developer Tool (GRDT) Expertise on Genesys
Rules System Development of Rules using Genesys Rules Developer
Tool (GRDT) Provisioning of rules using Genesys Rules Authoring
Tool (GRAT) such as Rules creationmodification, deployment GRAT
Audit Trial GRE Cluster etc.hellip Application logs troubleshooting
such as SIP ServerT-Server (T-Lib) SIP Messaging Universal Routing
Server Orchestration Server Stat Server GVP Components Genesys
Rules Engine Messaging between ORS and URS such as
InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery
etc. Other Hands on experience with very large-scale deployment of
Genesys 8.5 - Framework, Configuration and Management, Routing
Media components with integration experience. Demonstrated
knowledge and ability to troubleshoot any complex issues around
Genesys configmanagement layers, routing layer, Genesys SIP, media
server, and ICONInfo Mart. Working knowledge in the installation
and configuration of the Genesys suites is a plus Knowledge on
Programming languages such as J2SE, J2EE, Spring Boot etc.hellip is
a plus Knowledge on RDBMS Databases such as Oracle (RDBMS) and No
SQL Databases such as Cassandra is a plus Knowledge on Cloud
Computing technologies such AWS, Azure etc.hellip is a plus
Knowledge on Genesys SDK development is a plus Experience working
on Genesys Administrator Extensions, Genesys Administrator and CME.
Good communication skills (Written and oral). Technologies Genesys
Technologies Genesys Composer, infrastructure Build, SCXML, ECMA
Scripting, Web Request, Web Service Blocks, DB Blocks Hands on
Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD
strategy development, GRAT Trouble Shooting SIP server T-Server
Role Work with Application Development Team supporting IVR,
middleware and Contact Center Desktop Integration Services.
Responsible for delivering high quality Voice and CTI. Providing
estimates, responsible for detailed analysis and design,
development, unit testing, providing support during QA and UAT
cycles and a defect free production delivery. In addition to
Contact Center Technologies, this team provides an internal
intranet based UI solution to enable business users to make dynamic
changes to the IVR applications. The position will require off
hours support as needed. Application Developers are expected to
work closely with the entire IVR and CTI Development team in the US
and India primarily. Qualifications - External B.EB.TECH
Keywords: Photon Infotech, Newark , Genesys Developer, Other , Newark, Delaware
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