North Carolina County Liaison Specialist
Company: Maximus
Location: Newark
Posted on: January 5, 2021
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Job Description:
These are Temporary contract positions and will be run through
Guidant Global CER who has been contracted by Maximus as our
payroll service provider. The NCEB County Liaison Specialist (CLS)
supports the North Carolina Enrollment Broker (NCEB) DSS Engagement
Strategy. The CLS is assigned a North Carolina DSS county office or
multiple county offices to support remotely and in person as
needed. The CLS will support DSS leadership by assisting with
subject matter questions regarding the Enrollment Broker processes
and handle complex or escalated issues. The CLS supports the NCEB
by providing outreach and education to beneficiaries during DSS
outreach events. Regular attendance is required. - Represent NCEB
remotely in assigned location and in person if needed - Work
directly with beneficiary or beneficiaries to: - Provide in person
choice counseling - Review selection options - Enroll in the Health
Plan (HP) for Managed Care of their choice - Select the preferred
Primary Care Provider (PCP), where applicable - Refer to a
different entity based on needs, where applicable - Complete timely
and error free submission of reports - Represent the NCEB at DSS
Outreach Events, when assigned, to educate the target audience on
the role of the Enrollment Broker as well as the enrollment options
available to beneficiaries - Support and conduct enrollment events,
when assigned, to provide choice counseling and enroll
beneficiaries in a health plan - Complete timely and error free
submission of post-event reports - Independently and proficiently
navigate between program specific tools and applications (e.g., MS
Outlook, MS Teams, MS Skype, MS SharePoint, NC EB website, MAXeb,
Genesys, Cisco and Zoom) - Attend meetings as assigned - Provide
recommendations on best practices and/or process efficiencies to
supervisor - Maintains a positive and professional demeanor at all
times - Perform other duties as assigned by leadership
Keywords: Maximus, Newark , North Carolina County Liaison Specialist, Other , Newark, Delaware
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