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North Carolina County Liaison Specialist

Company: Maximus
Location: Newark
Posted on: January 5, 2021

Job Description:

These are Temporary contract positions and will be run through Guidant Global CER who has been contracted by Maximus as our payroll service provider. The NCEB County Liaison Specialist (CLS) supports the North Carolina Enrollment Broker (NCEB) DSS Engagement Strategy. The CLS is assigned a North Carolina DSS county office or multiple county offices to support remotely and in person as needed. The CLS will support DSS leadership by assisting with subject matter questions regarding the Enrollment Broker processes and handle complex or escalated issues. The CLS supports the NCEB by providing outreach and education to beneficiaries during DSS outreach events. Regular attendance is required. - Represent NCEB remotely in assigned location and in person if needed - Work directly with beneficiary or beneficiaries to: - Provide in person choice counseling - Review selection options - Enroll in the Health Plan (HP) for Managed Care of their choice - Select the preferred Primary Care Provider (PCP), where applicable - Refer to a different entity based on needs, where applicable - Complete timely and error free submission of reports - Represent the NCEB at DSS Outreach Events, when assigned, to educate the target audience on the role of the Enrollment Broker as well as the enrollment options available to beneficiaries - Support and conduct enrollment events, when assigned, to provide choice counseling and enroll beneficiaries in a health plan - Complete timely and error free submission of post-event reports - Independently and proficiently navigate between program specific tools and applications (e.g., MS Outlook, MS Teams, MS Skype, MS SharePoint, NC EB website, MAXeb, Genesys, Cisco and Zoom) - Attend meetings as assigned - Provide recommendations on best practices and/or process efficiencies to supervisor - Maintains a positive and professional demeanor at all times - Perform other duties as assigned by leadership

Keywords: Maximus, Newark , North Carolina County Liaison Specialist, Other , Newark, Delaware

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