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Customer Service Representative

Company: Kforce
Location: Newark
Posted on: May 3, 2021

Job Description:

Kforce has a client in search of a Customer Service Representative in Newark, DE.Key Tasks:Empowered to resolve employee inquiries accurately and effectivelyTake inbound and make outbound calls to resolve employee inquiriesRespond accurately to inquiries via an online toolFollow all established processes, policies, company guidelines and regulationsComplete HR related transactions/activities adhering to company policy and guidelinesMeet service level, quality, and productivity metricsWorks with others collaboratively to integrate ideas and achieve common goalsVery strong verbal and written communication skillsCustomer Obsessed mindsetAbility to multi-task in a fast-paced environment and meet deadlinesAbility to work under pressure and handle high volumesActive listening, probing, and reading comprehension skillsPossess strong analytical and math skillsStrong interpersonal skillsAbility to identify and resolve issuesBe a self-starterPossess strong organizational skills with attention to detailAbility to troubleshoot effectivelyComfortable with and able to quickly adapt to changeProficiency with MS Office applicationsStrong desire to be part of a high performing team with upward mobility potentialCan you picture yourself working for one of -America's Ideal Employers-? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation. They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group. With on-site training and mentoring, they are committed to your professional development as well.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

Keywords: Kforce, Newark , Customer Service Representative, Other , Newark, Delaware

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