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Business Analyst - Associate, Markets, Cross Product Change Services

Company: JPMorgan Chase Bank, N.A.
Location: Newark
Posted on: June 9, 2021

Job Description:

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $23.5 trillion of assets under custody and ranked #1 for Global Investment Banking fees, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Department Description

Cross Product Change Services (CPCS) is a change delivery organisation within the CIB's Digital & Platform Services (D&PS) that provides integrated change, testing and implementation support to CIB stakeholders. CPCS capabilities include end-to-end test management and automation, business analysis, data analysis and program management, which are tailored to enable strategic initiatives in the Wholesale Payments, Markets and Securities Services businesses, as well as cross-business functions such as Network Management and Client Onboarding (Client Tax & WKO).

LOB Description

Markets Operations provides operational support and controls across all asset classes including equities, fixed income, currencies and commodities. Services provided encompass trade support, pre-execution support for electronic trade systems and vendor platforms, client servicing, industry and regulatory reporting, operational controls, securities and derivatives processing, asset servicing, clearing, settlement and collateral management, vaulting and movement of physical commodities, reconciliations and billing support for clients and partners in over 100 global markets

Role Description

J.P. Morgan is seeking an Associate to work within an agile team or component structure comprising of Product, Operations, Technology and UAT representatives, a Business Analyst will help elaborate strategic business and operations requirements for one or more business initiatives. Flexibility to provide project BA experience to other LOB's and support transformational Global initiatives within Cross Product Change Services.


  • Articulate and document process flows including customer interactions, operational intervention, end to end flows, data handoffs, etc.
  • Understand client, market and regulatory requirements, their current product usage and prioritise the requirements based on data analysis and strategic business need.
  • Perform impact analysis for business initiatives to consider which partner business groups that will consequently be required to undergo technical or operational process change.
  • Define functional and non-functional business requirements for development and commercialisation in order to meet business targets.
  • Devise a transition process to ensure that Operations, Technology and Service can seamlessly move to their respective target state models.
  • Analyse and elaborate product features and operational, regulatory and compliance, UI, reporting and sanctions screening requirements.
  • Develop subject matter expertise in multi LOB processes for ad-hoc consultation for any unique or unexpected scenarios identified.
  • Conduct walk through and training sessions to update stakeholders and user groups.
  • Analyse defects by prioritising and exploring alternative solutions.

Functional and Technical Expertise
  • Relevant experience within the Financial Services industry supporting multiple LOB's delivering in a highly complex, pressurised and high volume environment.
  • Expertise in Agile project delivery methodology and skills to learn and work with evolving methodologies.
  • Ability to work with the minimum of supervision on day-to-day activities.
  • Strong organizational skills - ability to dynamically manage and oversee critical tasks accurately and to tight deadlines.
  • Sound understanding of Operational and Exceptions Processes required.
  • Requirements analysis, elaboration and documentation skills required.
  • Exposure to business process smart tools i.e. Signavio, Nintex, Mendix or similar low code tools would be an advantage.
  • Exposure to UX / UI Design Tools would be desirable.
  • Experience with frameworks such as Cucumber, Gherkin and Behavior Driven Development (BDD) would be an advantage.
  • Understanding of the Agile methodology and experience of using JIRA and MS Office.
  • Ability to build partnerships and work in a collaborative team environment.

Problem Solving and Analysis
  • Highly skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes and provide insightful and timely remediation.
  • attention to detail so errors can be prevented and redundancies / opportunities highlighted.
  • Ability to keep sight of the overall context and remain centred on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.
  • Ability to use effective systemic data focussed reporting to support program reporting.
  • Advanced numeracy and Microsoft skills.

  • Advanced communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior heads, executives and clients.
  • Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team.
  • PowerPoint / Pitch Pro skills - able to create professional slides and structure presentations with minimal input and need for secondary review.
  • Collaboratively contributes to program updates, Project and team meetings.

Working Style and Influence
  • Ability to handle multiple projects, manage personnel & team management in order to meet stakeholder expectations.
  • Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locations.
  • Ability to work collaboratively and with effective influencing skills to achieve positive outcomes.
  • Ability to understand own role and those of other team members and recognise at times the need for flexibility within roles to achieve the project and organisational targets.
  • Able to work comfortably and autonomously under pressure to achieve target deadlines.
  • Ability to work on a hands on basis and not limit oneself to only tracking and reporting milestones.
  • Able to raise concerns with management team and support resolution.
  • Effective change management skills. Ability to support & adapt within a changing environment.
  • Self-starter, able to work autonomously, with strong time management skills.

  • Batchelor degree (with relevant experience) preferred.
  • Project / Agile methodology Qualification - preferred.
  • Worked in CIB business function ie; Global Markets, Middle Office, Wholesale Payments or Securities Services.
  • Proven and evidenced successful business analysis experience.

JPMorgan is an Equal Opportunity Employer.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase Bank, N.A., Newark , Business Analyst - Associate, Markets, Cross Product Change Services, Other , Newark, Delaware

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