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Associate Customer Support

Company: Gainwell
Location: Newark
Posted on: November 22, 2021

Job Description:

Gainwell Technologies LLC

Job Description Essential Job Functions o---- --Answers incoming calls and makes outgoing calls for Pharmacy Providers and processes Prior Authorizations.o---- --Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes.o---- --Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution.o---- --Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.Basic Qualificationso---- --High school diploma or G.E.D.o---- --Two years Retail Pharmacy experienceo---- --Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environmento---- --Experience working with client company product and/or serviceso---- --Experience working with client company industry and/or functional areao---- --Experience working with business solutions software--Other Qualificationso---- --Pharmacy Technician Certification requiredo---- --Effective communication skills with internal and external clients, verbally and writteno---- --Knowledge of medical insurance claimso---- --Personal computer and business solutions software skillso---- --Organization skills to balance and prioritize worko---- --Ability to multi-tasko---- --Ability to work independently and as part of a team ----Work Environmento---- --Office environmento---- --Telecommute--

Keywords: Gainwell, Newark , Associate Customer Support, Other , Newark, Delaware

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