ATM Support Specialist
Company: WSFS Bank
Posted on: June 15, 2022
A division of WSFS Bank, Cash Connect is proud to be a leading
national provider of ATM Cash Management and Deposit Safe Services.
Cash Connect's continual commitment to innovation has helped our
clients remain at the forefront of change. The ATM Industry
Association (ATMIA) and ATMMarketplace.com have honored Cash
Connect with their prestigious Award for Excellence. Cash Connect
continues to reinvent service vendor management, ATM Cash
Forecasting, and Vault Cash resale. -Cash Connect is currently
seeking a ATM Support Specialist. The ATM Support Specialist will
be part of the ATM Help Desk team, a unit responsible for providing
customer support via telephone, email, and online ticketing system.
The incumbent will manage service vendor relationships to ensure
service issues are resolved quickly, and keep customers and vendors
updated using company supported computer applications and
platforms. The incumbent will troubleshoot problems and escalate
issues as required and ensure all calls made to the ATM Help Desk
are properly documented and followed through to a final resolution,
as well as ensure the ticket system is updated with accurate and
timely information. This will include type of service, estimated
resolution times, billing status and service resolutions. The
incumbent will assist in armored courier management including
confirming cash load, opening service requests, following up on
open service requests and escalating overdue service requests, as
well as research notifications of ATM shortages, file claims with
armored courier as required, manage open claims and ensure that
payment is received and review armored courier invoice
discrepancies to determine steps necessary to resolve the
discrepancy. -This is a full-time position working 40 hours a week,
Sunday-Thursday 11:00am-8:00pm, in Newark, DE. -Working remotely
may be required, and therefore candidates are preferred to have a
home PC with internet access.Minimum Qualifications:
- Bachelor's Degree preferred or equivalent work experience.
Experience in the ATM industry is preferred.
- Must have 1-3 years of customer service experience. Call center
experience is strongly preferred.
- Must be proficient with Windows and Microsoft software
- Experience with service ticket application is a plus and the
ability to move between applications. -
- Candidate must have a typing speed of 50 wpm.
- Must have strong problem solving & analytical skills (ability
to walk techs in the field through written procedures over the
phone to resolve issues).
- Must have strong telephone skills/etiquette and strong oral and
written communication skills.
- Must have the ability to work in a fast paced environment and
have the ability to multi-task and jump from issue to issue.
- Must have the ability to work extended hours as needed.WSFS
Bank is inclusive and supportive of individual needs. If you have a
physical or other impairment that might require an accommodation,
including technical assistance with the WSFS Bank Careers website
or submission process, please contact us via email at careers@
wsfsbank.com.How do you get to be nearly 200 years old in a world
that's constantly changing? For us, the answer has always been the
same: create a team of Associates who are passionate about serving
the community, and success will follow. Our Mission and Values
serve as essential reminders about who we are and how we do
business. -WSFS is an equal opportunity employer. We do not
discriminate based upon race, religion, color, national origin,
gender (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, gender
expression, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
Keywords: WSFS Bank, Newark , ATM Support Specialist, Other , Newark, Delaware
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