ATM Support Specialist
Company: WSFS Bank
Location: Newark
Posted on: June 15, 2022
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Job Description:
A division of WSFS Bank, Cash Connect is proud to be a leading
national provider of ATM Cash Management and Deposit Safe Services.
Cash Connect's continual commitment to innovation has helped our
clients remain at the forefront of change. The ATM Industry
Association (ATMIA) and ATMMarketplace.com have honored Cash
Connect with their prestigious Award for Excellence. Cash Connect
continues to reinvent service vendor management, ATM Cash
Forecasting, and Vault Cash resale. -Cash Connect is currently
seeking a ATM Support Specialist. The ATM Support Specialist will
be part of the ATM Help Desk team, a unit responsible for providing
customer support via telephone, email, and online ticketing system.
The incumbent will manage service vendor relationships to ensure
service issues are resolved quickly, and keep customers and vendors
updated using company supported computer applications and
platforms. The incumbent will troubleshoot problems and escalate
issues as required and ensure all calls made to the ATM Help Desk
are properly documented and followed through to a final resolution,
as well as ensure the ticket system is updated with accurate and
timely information. This will include type of service, estimated
resolution times, billing status and service resolutions. The
incumbent will assist in armored courier management including
confirming cash load, opening service requests, following up on
open service requests and escalating overdue service requests, as
well as research notifications of ATM shortages, file claims with
armored courier as required, manage open claims and ensure that
payment is received and review armored courier invoice
discrepancies to determine steps necessary to resolve the
discrepancy. -This is a full-time position working 40 hours a week,
Sunday-Thursday 11:00am-8:00pm, in Newark, DE. -Working remotely
may be required, and therefore candidates are preferred to have a
home PC with internet access.Minimum Qualifications:
Keywords: WSFS Bank, Newark , ATM Support Specialist, Other , Newark, Delaware
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