Posted on: June 20, 2022
At ADT Commercial, we are in the business of helping people and
organizations to protect what matters most to them. Building upon
ADTs 145-year legacy, we secure the livelihoods and futures of
critical commercial environments, retail location, educational
campuses, healthcare facilities and financial institutions across
the U.S. as an industry-leading security, fire and life safety
systems integrator. We strive to have the most experienced and
technically trained and talented teams in the industry, driven by
excellence at every turn. At ADT Commercial, we truly believe that
our people are the difference for our organization, the customers
we serve and the communities we protect. When youre a part of ADT
Commercial, youll have the opportunity to be a part of that
difference every day. With more than 300 locations, a deep national
presence, and comprehensive portfolio of solutions and services,
our employees are always poised for career advancement and growth.
For more information, visit www.adtcommercial.com or follow us on
LinkedIn and Facebook .
This position is responsible for scheduling service appointments
and inspections, resolving customer issues, dispatching, billing
review, and contract paperwork. May support warehouse and/or other
Essential Duties and Responsibilities
Schedule appointments, dispatch technicians for service and
inspections as needed to maximize tech productivity.
Responsible for creating work orders, providing status to customer
and following up with technicians.
Confirm work order is completed and/or closed by reviewing all
notes and following up on pending items.
Complete contract paperwork and QC paperwork.
Schedule sub-contractor work.
Work with technicians to ensure all paperwork is completed properly
within the designated time.
Maintain appointment schedules.
Order material and equipment.
Receive material/equipment and issue material and equipment to
Complete daily reports.
Assist in coordinating activities such as scheduling, customer
notification and equipment procurement.
Conduct physical inventory.
Act as a liaison between Sales, Project Managers and
Other duties as assigned.
High School Diploma or General Education Degree (GED)
Minimum 3 years of experience performing administrative duties
required within a sales or service industry and working knowledge
of ERP systems preferred
Proficient in Microsoft Office (Word, Excel & PowerPoint)
Must possess good decision making skills, be very organized and
Must have excellent oral and written communication.
Ability to use discretion. Problem Solving and ability to escalate
matters when needed.
Data analysis and interpretation skills.
Speed and accuracy with attention to detail.
Dispatching and scheduling.
While performing the duties of this job, the employee is regularly
required to sit and twist; use hands and arms to reach, handle,
push, pull or feel; speak and hear. The employee is frequently
required to stand and walk.
The employee must regularly lift and/or move up to 10 pounds and
occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close
vision, distance vision, color vision and ability to adjust
Must be able to drive a motor vehicle while seated for extended
periods, and be able to drive at night.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions
Normal office environment.
The noise level in the work environment is usually moderate.
ADT Commercial LLC is an Equal Employment Opportunity (EEO)
employer. We are committed to having a diverse and inclusive
workforce and do our best to foster a culture and environment where
every employee feels valued. Our goal is to serve our customers and
help save lives. We can achieve this goal when we have the best
talent working in an environment where employees feel included and
recognized. Visit us online at jobs.adt.com to learn more.
Keywords: ADT, Newark , Service Coordinator, Other , Newark, Delaware
Didn't find what you're looking for? Search again!