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Dental Front Desk

Company: Smile Brite Dental Care
Location: Newark
Posted on: November 25, 2022

Job Description:

Smile Brite is looking to add a new team member to our growing family. We are seeking an energetic *Patient Concierge* as we continue to expand services for our patients, giving them the best care. Come work with a great team in a vibrant office space. We know you'll love it as much as we do.

Our team members must be able to support the following hours of the practice:
- Monday: 11 AM - 7 PM
- Tuesday: 8 AM - 5 PM
- Wednesday: 8 AM - 5 PM
- Thursday: 8 AM - 5 PM
- Friday: 8 AM - 1 PM
- Saturday: 8 AM - 1 PM

At Smile Brite we treat our patients first, then their teeth. Our team strives to provide an awesome working culture and a top-notch experience for our patients that simply leaves them saying WOW!

The Patient Concierge is a lifeline for our patients before, during, and after their visit to our practice. These members of our team require a warm and welcoming disposition, strong attention to detail, organizational and multi-tasking skills, all while providing outstanding and professional customer service, and pose patience and poise. These team members ensure the patients are prepared upon arrival to their appointment. Knowledge and understanding of the scheduling, office policies, and appointment flow are essential components to successful treatment, resulting in happy, healthy patients. A successful candidate must have a positive attitude and a contagious smile!

*Compensation based on experience. This is a full-time position.*

*Job Responsibilities: *

* Make phone calls to confirm patient appointments to ensure they arrive on time and prepared for the upcoming visit
* Patient check-in upon arrival to their appointment, and check-out upon departure
* Mail or email new patient paperwork, welcome letter, practice brochure, business, and appointment prior to a new patient visit
* Maintain patient files and records up to date (i.e. address, phone number, insurance, etc)
* Schedule and reschedule patient appointments as needed
* Management and documentation of the recare process
* Monitors the fax outbox and resubmission of failed faxes
* Provides fulfillment services as needed by the team
* Received and records patient payments
* Answers telephones, routes calls, provides information, and takes messages in accordance with practice procedures
* Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor
* Uses computer, fax, or courier service to transmit information or documents when requested
* Adheres to all safety and health regulations
* Keeps staff and doctors informed or scheduling problems, issues, or concerns
* Ensures that the lobby is clear, clean, and free of debris
* Collect and disperse incoming mail, print and apply postage to outgoing mail

*Knowledge/ Skills/ Abilities*

* Knowledge and ability to read and understand the clinical schedule
* Skilled in the use of standard office equipment and computer software (MS Excel, Word, Practice Management software)
* Ability to maintain composure and professionalism when expose to stressful situation
* Ability to engender trust from doctors, coworkers, and patients
* Maintain confidence with the patient regarding abilities of the doctor(s) and staff
* Ability to work cooperatively with management, staff, and patients
* Ability to prioritize, organizes, and complete tasks in a timely and independent manner
* Ability to accept constructive criticism
* Ability to collect data, establishes facts, draw valid conclusions, and maintain confidentiality
* Ability to communicate and express thoughts and ideas competently
* Ability to quickly grasp relevant concepts regarding duties and responsibilities
* Ability to greet visitors professionally and courteously
* Ability to provide outstanding customer service

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Day shift

Work Location: One location%58047475%

Keywords: Smile Brite Dental Care, Newark , Dental Front Desk, Other , Newark, Delaware

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