Customer Service Representative

Company: Kforce
Location: Newark
Posted on: March 17, 2023

Job Description:

Kforce has a client in Newark, DE that is seeking a Customer Service Representative. Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals. Responsibilities:

* The Customer Service Representative will be receiving inbound calls

* Understanding call requests, problem solving as needed, and routing if required per client profile

* Assisting retirees with questions about their pension payments, tax forms, withholdings, etc.

* The Customer Service Representative will be sending forms via mail, fax, and email to participants

* College degree required

* Previous call center experience a plus but not required

* Demonstrated proficiency in Word, Excel, internet, and email

* Highly motivated, self starter who can complete functions with little supervision

* Strong organization/time management skills &ability to prioritize

* Ability to function well in a high volume environment & multi task

* Adapts well to change and is a team player- ability to achieve both individual and group goals

* Must have excellent communication skills & telephone etiquette with customer service focus

* Excellent attendance record required

* Must be willing to work overtime when necessary

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

*Compensation Type:*Hours*Minimum Compensation:*22.00*Maximum Compensation:*22.00

Keywords: Kforce, Newark , Customer Service Representative, Other , Newark, Delaware