Customer Service Representative
Company: Kforce
Location: Newark
Posted on: March 17, 2023
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Job Description:
Kforce has a client in Newark, DE that is seeking a Customer
Service Representative. Benefit Payment Services (BPS) assists
retirees with questions regarding their pension payments. We are
looking for enthusiastic individuals who possess a commitment to
superior customer service to join our team of call center
professionals. Responsibilities:
* The Customer Service Representative will be receiving inbound
calls
* Understanding call requests, problem solving as needed, and
routing if required per client profile
* Assisting retirees with questions about their pension payments,
tax forms, withholdings, etc.
* The Customer Service Representative will be sending forms via
mail, fax, and email to participants
* College degree required
* Previous call center experience a plus but not required
* Demonstrated proficiency in Word, Excel, internet, and email
* Highly motivated, self starter who can complete functions with
little supervision
* Strong organization/time management skills &ability to
prioritize
* Ability to function well in a high volume environment & multi
task
* Adapts well to change and is a team player- ability to achieve
both individual and group goals
* Must have excellent communication skills & telephone etiquette
with customer service focus
* Excellent attendance record required
* Must be willing to work overtime when necessary
The pay range is the lowest to highest compensation we reasonably
in good faith believe we would pay at posting for this role. We may
ultimately pay more or less than this range. Employee pay is based
on factors like relevant education, qualifications, certifications,
experience, skills, seniority, location, performance, union
contract and business needs. This range may be modified in the
future.
We offer comprehensive benefits including medical/dental/vision
insurance, HSA, FSA, 401(k), and life, disability & ADD insurance
to eligible employees. Salaried personnel receive paid time off.
Hourly employees are not eligible for paid time off unless required
by law. Hourly employees on a Service Contract Act project are
eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested
and determinable. The amount and availability of any compensation
remains in Kforce's sole discretion unless and until paid and may
be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or
commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, gender identity, national origin, age, protected
veteran status, or disability status.
*Compensation Type:*Hours*Minimum Compensation:*22.00*Maximum
Compensation:*22.00
Keywords: Kforce, Newark , Customer Service Representative, Other , Newark, Delaware
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