Client Operations Associate

Company: eMolecules
Location: Newark
Posted on: November 16, 2023

Job Description:

TITLE Client Operations AssociateEOE STATEMENT eMolecules is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DESCRIPTION The Client Operations Associate performs a broad range of functions to support daily operations relationship management of the Client Services department. This position interacts directly with internal operation teams to ensure all project order requirements are met. This position also has a requirement to help support the Client Relations team with cross departmental projects as needed.Essential Duties and Responsibilities

• Responding to Client Relations team regarding client inquires, requests, and issues. Works as needed with internal departments to resolve operational issues, such as inventory discrepancies.
• Exports project details and drafts project request form
• Data and Plate Map Generation
• Submit IT tickets for internal project issues
• Investigate and resolve discrepancies (Ex - negative amounts and missing sample data)
• Submits manifests and forwards shipping documents/instructions to Shipping department
• Communicates with Client Relations team on all operational items for client projects POSITION REQUIREMENTS Experience/Education Requirements:
  • Prior lab experience or scientific background (2-4 years) highly preferred
  • Four-year degree preferred
  • Thorough attention to detail, ability to work as part of a team
  • Good interpersonal and communication skills in order to work well with the team
  • Strong communication and organizational skills
  • Basic chemistry/laboratory knowledge preferred
  • Problem solving and time management skills
  • Ability to follow directions and take initiative
  • Excellent data management skills and proficiency with all Microsoft Office software, particularly an extensive knowledge and understanding of MS Excel required
  • Intermediate/Advanced Excel skills
  • LIMS, CRM, and ERP systems experience a plus
  • Maintains regular work schedule and is free from excessive absenteeism or tardiness This position works in our Newark, DE office. After successful completion of the introductory period, this position may be eligible to apply for a hybrid/telework schedule, working 3 days in office, 2 days at home. Company DescriptionFrontier Scientific is the leading contract research organization providing outsourced compound management services to Research and Development organizations worldwide. Frontier Scientific's core competencies and services enable dramatic cost savings and improved productivity and resource allocation for companies of all sizes, from startups to large pharma. Frontier Scientific's offerings include full compound management, solid and liquid (nL and uL) reformatting, quality control analysis and procurement.Frontier provides world-class sample management services that streamline the drug discovery process enabling clients to significantly improve the human condition.Frontier Scientific was acquired in 2022 by eMolecules, the leading provider of chemistry search-and-fulfillment platform for early drug discovery research. Together, they establish a one-stop shop for efficient end-to-end solutions that facilitate chemical compound procurement and management for highly specialized chemists. FULL-TIME/PART-TIMEFrontier office - Newark, DE POSITION Client Operations AssociateEXEMPT/NON-EXEMPT Exempt PI366b00648ce6-31181-33030561

Keywords: eMolecules, Newark , Client Operations Associate, Other , Newark, Delaware