Client Relations Associate

Company: eMolecules
Location: Newark
Posted on: November 16, 2023

Job Description:

TITLE Client Relations Associate

EOE STATEMENT

eMolecules is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION The Client Relations Associate performs a broad range of functions to support daily client relationship management of the Client Services department. This position interacts directly with our clients to ensure all project order needs are met. This position also has a requirement to help support the Client Operations team with cross-departmental projects as needed.

Essential Duties & Responsibilities

• Provides superior service to clients by building and maintaining trust through professional, timely communication. Client communication methods include email, phone, video and in-person meetings, as needed to effectively support client needs.
• Meets with clients weekly/bi-weekly/monthly/quarterly based on individual client needs
• Communicates to client of order processing/fulfilling issues including Order delays, short orders unable to be fulfilled, and coordinate with client on order replacement items as needed.
• New client onboarding
• Communicates with Client Operations team on all operational items for client projects
• Optimizes customer processes and anticipates needs through thorough client knowledge and regular check-ins with Client Operations team
• Performs all other duties as assigned
  
  POSITION REQUIREMENTS Position Requirements
  • Customer service experience highly preferred
  • Four-year degree preferred
  • Thorough attention to detail, ability to work as part of a team
  • Prior lab experience or scientific background (2-4 years)
  • Unity, NetSuite, LIMS, CRM and ERP systems experience a plus
  • Good interpersonal and communication skills in order to work well with the team
  • Strong communication and organizational skills
  • Basic chemistry/laboratory knowledge preferred
  • Problem solving and time management skills
  • Ability to follow directions and take initiative
  • Maintains regular work schedule and is free from excessive absenteeism or tardiness This position works in our Newark, DE office. After successful completion of the introductory period, position may be eligible to apply for a hybrid/telework schedule, working 3 days in office, 2 days at home.
    
    Company Description
    
    Frontier Scientific is the leading contract research organization providing outsourced compound management services to Research and Development organizations worldwide. Frontier Scientific's core competencies and services enable dramatic cost savings and improved productivity and resource allocation for companies of all sizes, from startups to large pharma. Frontier Scientific's offerings include full compound management, solid and liquid (nL and uL) reformatting, quality control analysis and procurement.
    
    Frontier provides world-class sample management services that streamline the drug discovery process enabling clients to significantly improve the human condition.
    
    Frontier Scientific was acquired in 2022 by eMolecules, the leading provider of chemistry search-and-fulfillment platform for early drug discovery research. Together, they establish a one-stop shop for efficient end-to-end solutions that facilitate chemical compound procurement and management for highly specialized chemists
    
    FULL-TIME/PART-TIME
    
    Frontier office - Newark, DE
    
    POSITION
    
    Client Relations Associate
    EXEMPT/NON-EXEMPT
    
    Non-Exempt
    
    PI2a3832bbae2b-9452
    
    

Keywords: eMolecules, Newark , Client Relations Associate, Other , Newark, Delaware