Lead Scheduling Coordinator
Company: Christiana Center for Oral Surgery & Dental Implan
Location: Newark
Posted on: February 1, 2025
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Job Description:
Role and Responsibilities The Lead Scheduling Coordinator will
greet patients, answer telephones, schedule appointments, collect
patient
financial responsibility and prepare patient charts. The Lead
Scheduling Coordinator is also responsible for overseeing and
training the scheduling team and ensuring standards of excellence
are maintained. - Provides concierge level customer service while
interacting with patients, referring offices, and team members over
the phone, in person, or via electronic communication - Greets
patients and visitors immediately upon arrival with a friendly
demeanor - Answers the phone promptly with a smile - Schedules
appointments to optimize patient satisfaction, provider time and
most effective use of exam and treatment rooms - Prepares a daily
schedule for each provider - Prepares patient charts - Manages
patient flow to reduce patient wait time - Assists patients as
necessary - Maintains reception area in a neat and orderly
condition - Maintains professional relationship with referring
offices - Provides guidance, training and oversight to Scheduling
Coordinator team - Ensure scheduling standards are maintained -
Maintain confidentiality of all information in accordance with
HIPAA - Understanding of dental terminology is necessary - Assist
Front Office Manager as necessary - Performs other related duties
as assigned Qualifications and Education Requirements - Minimum of
one year of customer service experience required - High school
diploma or equivalent required Preferred Skills - Friendly,
inviting and professional personality and presence - Basic office
skills such as typing and filing - Good organizational skills -
Attention to detail - Leadership and problem-solving skills
required - Effective communication skills Ability to work cross
functionally with other team members
PIba9cbe6f1238-37248-36626182
Keywords: Christiana Center for Oral Surgery & Dental Implan, Newark , Lead Scheduling Coordinator, Other , Newark, Delaware
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