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HR Operations Associate

Company: Christiana Care Health System
Location: Newark
Posted on: May 19, 2019

Job Description:

General DescriptionPRIMARY FUNCTION:Administers and executes the HR Service Delivery processes that support the delivery of Human Resources programs to the organization.PRINCIPAL DUTIES AND RESPONSIBILITIES:* Process, verify and approve employee, tuition reimbursement, fitness reimbursement, and verification of employment to maintain accurate employee records and provide seamless level of customer service.* Performs the new hire pre-boarding process that includes providing information to new hires, responding to inquiries within established time lines, and ensuring that all required employment paperwork is completed and documented while creating an enhanced employee experience.* Performs the initial and ongoing primary source verification for all required licenses/certifications in accordance with the state and Joint Commission guidelines.* Supports the annual performance review process by updating the Halogen Job Descriptions/Performance Reviews as needed.* Supports the FMLA processes such as printing FMLA packets, ensures letters are mailed in a timely fashion, and updates the HRIS system as appropriate.* Performs verifications and conducts audits to ensure that data entered is accurate and timely according to internal procedures.* Answers a high volume of calls in a manner providing excellent customer service* Utilize knowledge base system to research and give accurate information* Conducts participant call backs in a timely manner* Responds to and resolves all phone, mail and in-person inquiries from employees/department managers/supervisors regarding any problems and concerns relating to employee benefit requests* Assists employees in making informed benefit choices* Logs detailed and accurate information on calls received in the case management system* Establishes and maintains effective working relationships with co-workers, supervisors and the general public* Responds to all inquiries and issues in a timely fashion* Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors* Performs other related duties as requiredEDUCATION AND EXPERIENCE REQUIREMENTS:* High school graduate.* Associate degree preferred.* Two years' experience in customer service and HR related field.* An equivalent combination of education and experience may be substituted.About UsChristiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.If you require reasonable accommodation to apply for a position, please contact our Human Resources Service Center at (302)327-5555 or (866)849-8598.Our Employee Welcome Center is open Monday through Friday, from 8:00 am to 4:30 pm to assist you in person with our application process.

Keywords: Christiana Care Health System, Newark , HR Operations Associate, Other , Newark, Delaware

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