Style Advisor, Full Time: Christiana
Posted on: September 10, 2019
The Style Advisor is an exceptional sales associate whose primary
function is to connect with customers and play an integral role in
providing an outstanding shopping experience in the fitting room.
This includes actively approaching the customer on the selling
floor to build an initial connection, make them feel welcome and
invite them to use the fitting room. The Style Advisor provides
options and product recommendations to complement the customer???s
wardrobe selections to drive sales and minimize returns. S/he uses
product knowledge tools, technology and superior selling skills to
share features, benefits and trends with customers. S/he leverages
the My Client tool to drive repeat sales by building client
??? Drives sales by consistently demonstrating exceptional
clientele selling skills, focusing on the individual customer and
their fashion and wardrobe needs.
??? Immediately greet customers and actively attend to their needs
in the fitting room. Provide outstanding customer service,
demonstrate superior product knowledge and create a shopping
experience that will make the customer feel welcome and
??? Be a product knowledge expert and demonstrate knowledge of
store products and services to build sales and minimize returns.
Leverage product knowledge and digital resources (product
descriptions, customer reviews, etc.) to increase sales by
educating and assisting the customer and expanding merchandise
options to enable the best choices
??? Determine customer needs based on personal features and
preferences and offer to provide different sizes, colors, styles
and make personal recommendations to build sales without the
customer having to leave the fitting room area.
??? Develops repeat business using My Client to regularly
communicate upcoming events, new merchandise receipts and product
replenishment to generate incremental sales, whether the client is
in the store or not
??? Leverages technology to optimize inventories across all
channels; provides a relevant, seamless and fun one-to-one customer
experience and ensures the customer is always the priority
??? Maintain a professional attitude with sincerity and enthusiasm
reflecting Macy???s commitment to improving the customer shopping
??? Achieves performance goals; must be results-oriented and
demonstrates a professional, ???can do??? attitude
??? Be proficient in POS and MPOS systems including Search and
Send, My Client and MyStore tablet app tools. Proactive in
assisting customers who are using devices to shop and compare,
whether Macy???s devices or their own
??? Serves as role model for peers and new hires on Product
Knowledge, My Client and use of mobile devices to generate
??? Assist customers in all aspects of total store fulfillment and
have the ability to satisfy the needs of our digital and physical
customers by making appropriate partnerships when necessary.
??? Maintain high customer readiness standards by delivering a
clean, neat, easy to shop store environment. Ensure merchandise
from the fitting room is promptly returned to the selling floor
when time permits.
??? Ensures shortage prevention initiatives are executed
??? Demonstrates regular, dependable attendance and punctuality
??? Perform these functions in an efficient manner, and other
duties as needed, directed by the Supervisor
?????No specific educational accomplishment is required.??
?????Minimum 1 year previous selling or retail experience
?????Ability to effectively communicate and present information to
customers, peers and all levels of management.
?????Basic math functions such as addition, subtraction,
multiplication, and division.?? ?????Able to use a
?????Self-starter, able to work independently with minimal
supervision and as part of a team. ??
?????This position requires heavy lifting and constant moving and
standing. Must be able to stand for at least two consecutive
hours.?? ?????Must be able to lift at least 30 lbs.?? ?????May
occasionally be required to stoop, kneel, crouch, and climb
ladders.?? ?????May have to reach above eye level.
?????Ability to delegate and follow through on projects in a timely
manner.?? ?????Ability to work efficiently in a fast-paced
environment and adapt quickly to changing priorities and the needs
of the business.?? ?????Should be comfortable with the use of
computers, tablets and frequent use of RF equipment.??
?????Flexible with scheduling and available to work retail hours,
which may include day, evening, weekends, and/or holidays.
This job description is not all inclusive. Macy???s Inc. reserves
the right to amend this job description at any time. Macy's Inc. is
an Equal Opportunity Employer, committed to a diverse and inclusive
Keywords: Macy's, Newark , Style Advisor, Full Time: Christiana, Other , Newark, Delaware
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