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Information Center Analyst

Company: Sodexo
Location: Newark
Posted on: January 12, 2021

Job Description:

Unit Description You are an approachable, knowledgeable, consultative and solutions-oriented professional. We are a large matrixed organization where your expertise impacts the lives of others. Sodexo is seeking an Information Center Analyst for our Newark, DE office. This position works within the Facilities Resource Connection (FRC) which is the facilities computer help desk for our facilities management business. This role will be part of the team responsible for supporting all clients in the US and Canada using several applications including Maximo, CIP BI - which is a Maximo Reporting Tool, EZMaxMobile--and the Site Management System (SMS). In this technical support role, the focus will be on Maximo along with its components as well as SMS. Clients are supported via phone and email using various connection tools. The successful candidate will:Provide technical support for Maximo and SMS to Sodexo users across Canada and the US via phone, email or remote desktop sessions with GoToAssist.Troubleshoot incidents in Maximo.Log all incidents into the HEAT call logging system.Perform quality assurance testing of new software modules in Maximo.Monitor all outstanding issues to provide quick resolution to our customers. Is this opportunity right for you? We are looking for candidates who have:Computer help desk experience required.Knowledge of Maximo and SMS preferred.Knowledge of Data Loader and Workbench desired.Strong background in customer service.Strong written communication skills.2 years customer service/help desk preferred.Ability to learn new software and hardware, team-oriented, hands-on, and results-driven.Learn more about Sodexo's Benefits Working for Sodexo:Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Our IS&T team supports 13,000 locations across North America and collaborates with the entire Sodexo Group, spanning 72 countries. Sodexo empowers its employees who have developed a thorough understanding of the organization to create their own career path. Position Summary Under general direction, advises and assists users in problem-solving activities using information center tools. Assists in the selection and installation of information center tools. Evaluates new and existing software products. Competent to work at the highest technical level of all phases of information center activities. Qualifications & Requirements Basic Education Requirement - Associate's Degree--or equivalent experienceBasic Functional Experience - 2 years technical experienceSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Newark , Information Center Analyst, Professions , Newark, Delaware

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