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Desktop Support Technician I

Company: eXcell
Location: Newark
Posted on: January 12, 2021

Job Description:

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.For this Desktop Support Tech position, we need a professional self-starter with great communication skills and exceptional customer service. This Technician will be required to work onsite with 3-4 other individuals at this location.Top 2 required skills are 1. self-motivation and willingness to take initiative to complete tasks and responsibilities and 2. the ability and confidence to work with a team and/or individually.Overview:* Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PCs, single and multi-processor servers, and wired / wireless networking* Provides technical support to customers on operational or maintenance aspects of system equipment* Serves as customer contact on technical and service-related problems* Diagnoses mechanical, hardware, software and systems failures, using established procedures* Determines the most cost-effective repair / resolution to minimize customer downtime* Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are addressed with a higher level of support* Exercises judgement within generally defined practices and policies in selecting methods and techniques for obtaining solutions* Acts as liaison between customers, departments, and within the organization to lead problem resolution and change management processes* Ensures that all schedules, transmission, online systems, and problems are resolved in an accurate and timely manner* Consistently provides and updates notes, feedback, or documentation* Tracks and monitors issues; as well as makes autonomous, positive results* May use problem management databases and help desk systemQualifications:* 2+ years of related experience, or AA degree, or equivalent combination of education and experience* A+ certification * Solid experience and understanding of IT services and products* Ability to transform technical IT language into terms everyone understands* Outgoing personality as they will be working with the public on a daily basis. * Relatable with customers and impeccable with follow-through* Not intimidated by problems you've never seen before - confidence is key!* Hungry to work hard and hungry to grow your career! W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell--- Supports Equal Employment Opportunity** eXcell---, a division of CompuCom-- Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Keywords: eXcell, Newark , Desktop Support Technician I, Professions , Newark, Delaware

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