Desktop Support Technician I - A+

Company: eXcell, a division of CompuCom Systems, Inc.
Location: Newark
Posted on: February 21, 2021

Job Description:

e X cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. For this Desktop Support Tech position, we need a professional self-starter with great communication skills and exceptional customer service. This Technician will be required to work onsite with 3-4 other individuals at this location. Top 2 required skills are 1. self-motivation and willingness to take initiative to complete tasks and responsibilities and 2. the ability and confidence to work with a team and/or individually. Overview:

• Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PCs, single and multi-processor servers, and wired / wireless networking
• Provides technical support to customers on operational or maintenance aspects of system equipment
• Serves as customer contact on technical and service-related problems
• Diagnoses mechanical, hardware, software, and systems failures, using established procedures
• Determines the most cost-effective repair / resolution to minimize customer downtime
• Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are addressed with a higher level of support
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
• Acts as liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Ensures that all schedules, transmission, online systems, and problems are resolved in an accurate and timely manner
• Consistently provides and updates notes, feedback, or documentation
• Tracks and monitors issues; as well as makes autonomous, positive results
• May use problem management databases and help desk system Qualifications:
  • 2+ years of related experience, or AA degree, or equivalent combination of education and experience
  • A+ certification
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Outgoing personality as they will be working with the public on a daily basis.
  • Relatable with customers and impeccable with follow-through
  • Not intimidated by problems you ve never seen before - confidence is key!
  • Hungry to work hard and hungry to grow your career! W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, a division of CompuCom Systems, Inc., Newark , Desktop Support Technician I - A+, Professions , Newark, Delaware