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NOC Technician - Newark, DE

Company: ADT
Location: Newark
Posted on: May 6, 2021

Job Description:

Company Overview: At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit or follow us on and . Position Summary: Provide level 1 assistance in troubleshooting and resolving client network related issues. Essential Duties And Responsibilities include the following. The IS Network Support Technician I may be expected to perform some or all of the duties listed.

  • Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Troubleshoot and gather additional information required for escalation to other support teams and document all case details.
  • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.
  • Takes responsibility for handling incidents and following them through to escalation or resolution.
  • Alerts appropriate parties of network problems and works diligently to resolve.
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
  • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.
  • Document all actions in accordance with standard company policies and procedures.
  • Notify customer and third-party service providers of issues, outages and remediation status.
  • Work with internal and external technical and service teams to create and/or update knowledge base articles.
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Troubleshoot PC, printer, and application problems and resolve them in a timely manner.
  • Provide support to remote field technicians.
  • Responsible for creating and maintaining access badges for multiple sites.
  • Responsible for managing antivirus for enterprise workstations.
  • Document IT Processes to be used as training materials and how to guides.
  • Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
  • Other duties as assigned.

Keywords: ADT, Newark , NOC Technician - Newark, DE, Professions , Newark, Delaware

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