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Application Analyst

Company: GoHealth Urgent Care
Location: Newark
Posted on: November 16, 2021

Job Description:

JOB SUMMARY The Application Analyst is responsible for providing exceptional support and guidance for GoHealth team members, clinicians, and patients on the use of ancillary clinical and financial application systems. As the application analyst, you will be partnering with operational leadership to understand business workflows and ensure the technology systems are facilitating their ability to deliver an effortless patient experience. This position plays a key role in supporting volume driving initiatives at GoHealth Urgent Care by leveraging the software systems to support new services and patient capture. This position will be responsible to research and resolve workflow and software problems as part of daily operational support. It is a role that will require the ability to manage multiple projects with varying levels of complexity. This is a highly visible role where you will be working with GoHealth leadership and with our joint venture partners on various projects to promote our use of technology to deliver an unparalleled patient experience. JOB REQUIREMENTS Education Bachelors degree in a related field or equivalent experience require. Work Experience 2+ years experience supporting, managing, and administering IT healthcare applications systems preferred Required Licenses/Certifications N/A Additional Knowledge, Skills and Abilities Required Excellent verbal and written communication skills including ability to tailor communication on technical topics to the audience Technical troubleshooting experience with healthcare IT application systems Additional Knowledge, Skills, and Abilities Preferred Expertise with healthcare business processes within physician practices and associated application software necessary to support those processes within an integrated delivery system Knowledge/certification with eCW or Epic EMR platforms Experience with radiology information systems Intermediate experience with Excel data analysis ESSENTIAL FUNCTIONS Build and manage relationships with end users to understand clinical and revenue cycle workflows and how the various software systems facilitate patient care delivery. Collaborate with operations leadership to identify and prioritize opportunities for improvement using existing software systems. Research, execute, and deliver the necessary system setup/changes to successfully achieve desired project outcomes. Work with business and operations leadership to coordinate and execute communications around technology and workflow changes. Document, communicate, and help to resolve feedback, questions, and enhancement requests along with others on the GoHealth IT and operations staff. Partner with training team to create e-learnings, quick tips, and other just in time training content and compose manuals for users to describe installation and operating procedures. Escalating risks and issues as appropriate to the project sponsor and/or the external partner. Assisting in identification of opportunities for process and quality improvement both internally to GoHealth and in patient flow or clinic operations. Providing excellent customer service to staff and external and internal project stakeholders. Develops and modifies an organization's applications systems by encoding, testing, debugging and documenting programs. Ensures that programs can be integrated in the applications systems. Researches, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. May write documentation to describe program development, logic, coding, and corrections. You'll also be collaborating with a great team of people moving exciting projects forward and working to improve systems and process along the way.

Keywords: GoHealth Urgent Care, Newark , Application Analyst, Professions , Newark, Delaware

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