Customer Service Specialist

Company: Veolia
Location: Newark
Posted on: November 23, 2021

Job Description:

Job Description Customer liaison focused on providing outstanding service to Regeneration Services customers. Role will interact with key accounts with the goal of building and maintaining customer relationships in order to drive retention and growth in the business. CSR is expected to develop knowledge of products and distribution in order to creatively solve customer problems and ensure excellent quality of service. Individuals will have opportunities to learn about the business, product distribution and markets and systems such as SAP. Role will interact directly with sales, supply chain, demand, finance, logistics, product stewardship and operations in order to set up new customers, receive and place orders, coordinate deliveries, invoice, ensure payment, set up quality standards and ensure any complaints are properly managed. Individuals must have a passion for helping customers, communicating with others and promoting the business. * Communicate with customers to understand supply needs, product quality requirements, invoicing needs and service requirements. * Receive orders and input into SAP. * Respond to customer inquiries in a timely manner * Invoice customers for product and ancillary fees. * Develop creative solutions to customer issues and resolve problems with billing, pricing and quality. * Follow up on delinquent accounts to ensure ongoing supply. * Coordinate delivery of trucks and communicate to plant sites order requirements. Role will work directly with truck carriers to ensure availability and service. * Monitor key customer inventories and schedule deliveries in order to ensure the customer does not run out of product. * Offer solutions to customer complaints that balance the needs of business and customer. * Update system pricing, delivery location information and quality requirements. * Drive excellence in order placement accuracy, follow up and communication for all customer orders.

Keywords: Veolia, Newark , Customer Service Specialist, Professions , Newark, Delaware