Production Services Lead - Project Manager

Company: Bank of America
Location: Newark
Posted on: January 5, 2022

Job Description:

Job Description:Manages medium-large projects for an operations segment, product line or function. Manages the research of existing operations, procedures, workflow, product and service requirements. Directs the analysis of assembled data to define problems associated with projects and business issues. Works closely with operations management on project impact and direction. The SDE (Strategy Decision Engine) Platform Management team within Collections Services has the following responsibilities.

• Perform a variety of functions including, but not limited to: perform system testing in support of various initiatives and releases; responsible for the promotion of business rules and processes between environments (DEV, UAT, Pre-PROD and PROD); act as a liaison between the line of business and Technology partners.
• Daily execution of file creation or campaign files for various Collections activities including outbound calling, text/email, and offer stimulation
• Participation and accountability for various projects, initiatives and tasks, either Enterprise or Collections related that will impact the SDE application for any and all LOB's (Consumer Card, Business Card, CVL, Home Loans, etc.)
• Responsible for maintaining various aspects of the web UI and Linux file system on the PROD environment
• Coordinate with end users, technology groups and the Collections and Recovery BSS (Business Systems Support) team to identify, triage, test and correct any platform specific issues that may arise.
• Assist with the existing Strata Decision Engine for Home Loans during the upcoming migration to MSP (Mortgage Servicing Platform)Please Note - Associates in this job code do not manage people Required Skills:
  • Experience with routine system administrative responsibilities such as maintaining user permissions, reviewing file system space, etc.
  • Strong analytical and problem solving skills as demonstrated by 3-5 years of experience
  • Familiarity with SQL coding language to complete necessary research and validation processes.
  • Knowledge of the data repositories and environment (CMX, MDX, SDP, etc.)
  • Ability to -develop and maintain process flows, procedures and documentation supporting operating systems and decision engines.
  • Ability to identify potential issues or gaps, research possible solutions, and drive the results to close the issue or gap.
  • Skilled with MS Office (Excel, Access, Word, and PowerPoint)
  • Experience leading projects as the sole business lead or in partnership with other teammates
  • Demonstrated ability to drive projects through to completion, meeting -all deliverables and timelines. Desired Skills:
    • Previous Collections & Recovery Line of Business experience
    • 1-3 years of experience with Linux file systems
    • 1-3 years SAS experience (coding/environment)
    • Experience managing decision engines that drive business rules and logic.
    • Proficient at written and oral communication, including presentation skills Note: Candidate must sit at one of the listed location Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Manages medium-large projects for an operations segment, product line or function. Manages the research of existing operations, procedures, workflow, product and service requirements. Directs the analysis of assembled data to define problems associated with projects and business issues. Works closely with operations management on project impact and direction. The SDE (Strategy Decision Engine) Platform Management team within Collections Services has the following responsibilities.
      • Perform a variety of functions including, but not limited to: perform system testing in support of various initiatives and releases; responsible for the promotion of business rules and processes between environments (DEV, UAT, Pre-PROD and PROD); act as a liaison between the line of business and Technology partners.
      • Daily execution of file creation or campaign files for various Collections activities including outbound calling, text/email, and offer stimulation
      • Participation and accountability for various projects, initiatives and tasks, either Enterprise or Collections related that will impact the SDE application for any and all LOB's (Consumer Card, Business Card, CVL, Home Loans, etc.)
      • Responsible for maintaining various aspects of the web UI and Linux file system on the PROD environment
      • Coordinate with end users, technology groups and the Collections and Recovery BSS (Business Systems Support) team to identify, triage, test and correct any platform specific issues that may arise.
      • Assist with the existing Strata Decision Engine for Home Loans during the upcoming migration to MSP (Mortgage Servicing Platform)Please Note - Associates in this job code do not manage people Required Skills:
        • Experience with routine system administrative responsibilities such as maintaining user permissions, reviewing file system space, etc.
        • Strong analytical and problem solving skills as demonstrated by 3-5 years of experience
        • Familiarity with SQL coding language to complete necessary research and validation processes.
        • Knowledge of the data repositories and environment (CMX, MDX, SDP, etc.)
        • Ability to -develop and maintain process flows, procedures and documentation supporting operating systems and decision engines.
        • Ability to identify potential issues or gaps, research possible solutions, and drive the results to close the issue or gap.
        • Skilled with MS Office (Excel, Access, Word, and PowerPoint)
        • Experience leading projects as the sole business lead or in partnership with other teammates
        • Demonstrated ability to drive projects through to completion, meeting -all deliverables and timelines. Desired Skills:
          • Previous Collections & Recovery Line of Business experience
          • 1-3 years of experience with Linux file systems
          • 1-3 years SAS experience (coding/environment)
          • Experience managing decision engines that drive business rules and logic.
          • Proficient at written and oral communication, including presentation skills Note: Candidate must sit at one of the listed location Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: Manages medium-large projects for an operations segment, product line or function. Manages the research of existing operations, procedures, workflow, product and service requirements. Directs the analysis of assembled data to define problems associated with projects and business issues. Works closely with operations management on project impact and direction. The SDE (Strategy Decision Engine) Platform Management team within Collections Services has the following responsibilities.
            • Perform a variety of functions including, but not limited to: perform system testing in support of various initiatives and releases; responsible for the promotion of business rules and processes between environments (DEV, UAT, Pre-PROD and PROD); act as a liaison between the line of business and Technology partners.
            • Daily execution of file creation or campaign files for various Collections activities including outbound calling, text/email, and offer stimulation
            • Participation and accountability for various projects, initiatives and tasks, either Enterprise or Collections related that will impact the SDE application for any and all LOB's (Consumer Card, Business Card, CVL, Home Loans, etc.)
            • Responsible for maintaining various aspects of the web UI and Linux file system on the PROD environment
            • Coordinate with end users, technology groups and the Collections and Recovery BSS (Business Systems Support) team to identify, triage, test and correct any platform specific issues that may arise.
            • Assist with the existing Strata Decision Engine for Home Loans during the upcoming migration to MSP (Mortgage Servicing Platform)Please Note - Associates in this job code do not manage people Required Skills:
              • Experience with routine system administrative responsibilities such as maintaining user permissions, reviewing file system space, etc.
              • Strong analytical and problem solving skills as demonstrated by 3-5 years of experience
              • Familiarity with SQL coding language to complete necessary research and validation processes.
              • Knowledge of the data repositories and environment (CMX, MDX, SDP, etc.)
              • Ability to -develop and maintain process flows, procedures and documentation supporting operating systems and decision engines.
              • Ability to identify potential issues or gaps, research possible solutions, and drive the results to close the issue or gap.
              • Skilled with MS Office (Excel, Access, Word, and PowerPoint)
              • Experience leading projects as the sole business lead or in partnership with other teammates
              • Demonstrated ability to drive projects through to completion, meeting -all deliverables and timelines. Desired Skills:
                • Previous Collections & Recovery Line of Business experience
                • 1-3 years of experience with Linux file systems
                • 1-3 years SAS experience (coding/environment)
                • Experience managing decision engines that drive business rules and logic.
                • Proficient at written and oral communication, including presentation skills Note: Candidate must sit at one of the listed location Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, Newark , Production Services Lead - Project Manager, Professions , Newark, Delaware