IT Service Delivery Analyst

Company: Yoh
Location: Newark
Posted on: March 21, 2023

Job Description:

Onsite-IT Service Delivery Analyst needed for a contract opportunity with Yoh's client located in Newark, DE. The Big Picture Top Skills Should You Possess:

• Ability to perform root cause analysis to prevent repeat issues
• Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
• Attention for fast-paced environment that requires incumbent to be on-call 24x7.
• Communication skills to maintain messaging with stakeholders, so that expectations of problem resolution as set early and often.What You'll Be Doing:
  • Ensure all computers and network it running properly. Image new computers.
  • Troubleshoot site specific applications. Troubleshoot network issues
  • Setup and configure PI devices for display boards.
  • Setup and deploy network and local printers.
  • Work with MES team to troubleshoot issues with specific applications such as scanners, barcode readers, and label printers.
  • Maintain records of computers, printers, switches, WAPs, PIs, scanners, label printers and network configurations.What You Need to Bring to the Table:
    • Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
    • Participation in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
    • Assist with successful transition of new small applications into the organization.
    • Ensure 24x7 uptime for small applications Opportunity is Calling, Apply Now!Recruiter: Austin Ellis Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit to contact us if you are an individual with a disability and require accommodation in the application process.

Keywords: Yoh, Newark , IT Service Delivery Analyst, Professions , Newark, Delaware