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SFDC Service Cloud Senior Systems Analyst

Company: VirtualVocations
Location: Newark
Posted on: July 6, 2024

Job Description:

A company is looking for a Salesforce Service Cloud Business Systems Analyst.

Key Responsibilities:

Consult with business stakeholders on new solutions and assist in implementation on the Salesforce Service Cloud platform
Work closely with senior CX leaders to define and refine product roadmaps
Design, develop, and maintain dashboard metrics in Services Cloud for the CX group

Required Qualifications:

Experience designing and implementing Salesforce Service Cloud in a CX organization for a SaaS company
Minimum 3 years of experience working on Salesforce Service Cloud engagements
Demonstrated proficiency in custom fields/objects, workflow rules, email templates, formulas, and dashboards/reporting
Salesforce certification(s) are highly desirable

Keywords: VirtualVocations, Newark , SFDC Service Cloud Senior Systems Analyst, Professions , Newark, Delaware

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