Service and Supplier Analyst
Company: NTT Data Inc
Posted on: October 10, 2019
**Please use the attached/revised ERMO Resume Template for resume
submissions*** RECOMMENDED BILL RATE MAX: *** *You may determine
the appropriate pay rate for your candidate; keeping in mind the
resulting bill rate should be considered financially responsible
according to your existing MSA. If you feel the recommended bill
rate is not in line with market demands, please contact me to
discuss prior to submitting the candidate. For this open
recruitment, please direct communications to main point of contact
Wendi Lowenthal ***. Thank you! Note: Candidates should be
available to start as soon as possible. Start date could change, to
an earlier date, depending on when the right candidate has been
Candidate should be:
-Preferred- technical experience in a Pharma manufacturing area but
if not, should have general High tech skills.
This is the next level support/ top level / deskside support for
*** 18 weeks to fulfill a specific piece of technical work as part
of a project.
The Operations Computing Services (OCS) Team aspires to deliver a
best-in-class Technical IT capability to the factory operations
production line and laboratory systems.
Responsibilities include but are not limited to:
Incident management through a high level of technical acumen to
deliver resolution to multi-faceted and complex IT and automation
Supporting requests for service, changes and enhancements, and
implementation of architectural standards.
Providing consolation services for new projects
Support to Factory Operations will result in:
Ensure reduced breakdowns in manufacturing and supply chain
Provision a consistent delivery of services across all Operations
Reduce the impact to the business resulting from key system
Reduce risk from obsolete platforms, tools and equipment through
delivery of hardware and system lifecycle management practices.
The Operations Computing Services Technical Analyst delivers a
range of interrelated onsite specialist service offerings, adhering
to the technical strategy and direction provided by the OCS
Services Lead, to delivers effective solutions that meet customer
and business needs.
The role is accountable for the End to End Resolution of technical
issues whilst operating within required quality and compliance
Focus areas include Incident resolution, Architectural review and
consultation to new system implementation, support and consultation
to business customers, Small change or service introduction
coordination and local application specialism.
The role holder will be required work across all functions of the
Business and Corporate IT as well as with service delivery partners
and local Business Analysts to ensure optimal service delivery is
Candidate Focus & Challenge
Delivery of specialist IT technical support to the Operations
estate which includes Formulation, Packaging, Manufacturing,
Quality and Compliance Systems, Laboratory and Weigh and Dispense
Consultation with customers to support and balance the needs for
effective system management which includes agreeing planned and
unplanned periods of downtime to minimize the impact to business
Performs work activities covering technical and quality aspects on
relevant systems working to identify the route cause and resolution
of technical issues.
Absorbs complex technical information and communicates effectively
at all levels to both technical and non-technical audiences.
Assesses and evaluates risk. Understands the implications of new
Working as part of a global team, consistency and best practice
across the factory operations estate in line with global
Assists the user community in provision of transition support and
change planning and liaises with project and service teams.
Assesses risks inherent in proposed system changes, from a
technical, service and architectural perspective to ensure system
Role Specific Accountabilities
Accountable for ensuring delivery of OCS Service Catalogue items
including identification and clarification of service elements,
scope of service and role of service within OpsIT.
Operate within the confines of the approved AstraZeneca incident
management tool, ServiceNow, to ensure accurate and up to date
reporting is achieved.
Contributes to the successful delivery of the Operations Computing
Service Improvement Portfolio. Works with the System Owner and the
service delivery teams to maintain their system management plan in
accordance with local regulatory and compliance policies.
Ensure OCS supported systems have properly maintained patched and
Owning the maintenance of the configuration management data for
relevant OCS supported systems.
Owns IT relationship management with the local Automation and
Engineering teams. Need to be able to translate between IT and
Support- specialist computing devices such as- specialty printers,
scanners, scale to laptop configurations, etc.
Tracking all locally-managed projects, reporting on monthly
delivery scorecards, provide visibility of all locally delivered
Local Service Introduction activities including the delivery and
update of local system support models, analysis of new services and
systems to ensure all support partners are correctly aligned, and
ownership of the service acceptance criteria for local laboratory
and production systems
Local application management- acting as focal point for all aspects
of management of local applications including: development and
maintenance of system lifecycle plans, application rationalization,
overall support and guidance to system owners.
Colleagues and Team members
Key business customers
Global process and systems owners
Architecture, Strategy, Innovation, Delivery and Capability
OpsIT Regional Service Delivery Managers
Factory Operations Capability Leads
Other Team members and members of OCS across all sites.
Third Party suppliers/Vendors (Service and project delivery
and external service providers)
Candidate Knowledge, Skills & Experience
The candidate should have good working knowledge of pharmaceutical
manufacturing industry, as well as relevant systems and automation
NTT DATA, Inc. (the Company ) is an equal opportunity employer and
makes employment decisions on the basis of merit and business
needs. The Company will consider all qualified applicants for
employment without regard to race, color, religious creed,
citizenship, national origin, ancestry, age, sex, sexual
orientation, genetic information, physical or mental disability,
veteran or marital status, or any other class protected by law. To
comply with applicable laws ensuring equal employment opportunities
to qualified individuals with a disability, the Company will make
reasonable accommodations for the known physical or mental
limitations of an otherwise qualified individual with a disability
who is an applicant or an employee unless undue hardship to the
Company would result.
Keywords: NTT Data Inc, Newark , Service and Supplier Analyst, Professions , Newark, Delaware
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