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PRINTING CUSTOMER SERVICE REPRESENTATIVE

Company: Stratis Visuals LLC
Location: Newark
Posted on: September 22, 2022

Job Description:

Job Description Printing Customer Service Representative Stratis Visuals, a Connecticut-based print and fulfillment company, is seeking a highly detailed, energetic CSR for our Newark, DE office. This is a hybrid work-from-home position. Responsibilities include providing excellent customer service while overseeing the details of orders from award through delivery. The ideal candidate has five or more years of retail point-of-purchase printing experience, with experience using the EFI PaceMIS system a plus. Ideal Skills & Abilities Excellent written and verbal communication skills, especially within the proper use of email, video conference calls and direct phone calls, as appropriate. The ability to utilize the Job Control Center module within EFI Pace, including the conversion of job tickets from estimates, BOM management, tracking and consistent customer and team status updates. Familiarity with offset and digital printing of window signs, toppers, endcaps, side panels, banners, clings, inserts, tags, channel strips, and other related signage. Demonstrated success handling multiple priorities and demanding customers across several programs. Demonstrated ability to troubleshoot and successfully resolve problems. Proficiency with Microsoft Office applications, especially Excel. Experience using a print MIS system a must, with specific experience on EFIPace a plus. Responsibilities Provide assigned Customers with clear, accurate and timely communication. Input Customer RFQs into the estimating queue. Help define the scope of work and provide problem-solving support to the Estimating team. Obtain POs from customers and check for accuracy against the established scope of work. Create job tickets for Production through the conversion of estimates. Clearly and accurately explain the scope of work for each step in the workflow, including for press, finishing, kitting, fulfillment, and shipping. Provide Purchasing with accurate bill of materials and communicate schedule requirements. Help identify where existing inventory may be used. Manage a high-quality proofing process between the Customer and Prepress. Participate in daily production meetings, review schedule and scope requirements, communicate key issues and challenges, document changes, across both plants. Review invoice information and support A/R in timely billing. Support lean thinking and mistake-proofing efforts. Help implement quality improvements, reduce turn times, and take out waste and cost. Be flexible in work duties, support teammates in peak workloads and vacations. Have fun and a good sense of humor.Job Type: Full-timePay: $20.00 - $30.00 per hourBenefits: 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insuranceSchedule: Monday to FridayWork Location: One location

Keywords: Stratis Visuals LLC, Newark , PRINTING CUSTOMER SERVICE REPRESENTATIVE, Sales , Newark, Delaware

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