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Call Center Agent

Company: Pionear Recruiting
Location: Newark
Posted on: September 24, 2022

Job Description:

As a Client Services Representatives you will work in an inbound contact center taking approximately 40-60 calls daily, providing exceptional service to our clients regarding their banking and brokerage accounts, credit and debit cards, small business accounts, home loans and / or online banking. What you'll do: --- Effectively educate, promote and guide clients through our online and mobile self-service capabilities at every opportunity. --- Provide clients with clear, complete and accurate responses to their questions and inquiries at point of call --- Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risks --- Error-free and timely processing of client requests (i.e. cred card payments, transfers within accounts, setting up online banking access, credit or debit card activation, etc.)Job Requirements:Top MUST Have:1. Call center call handling skill2. Research and Analytical aptitude3. Positive attitude / client care

Keywords: Pionear Recruiting, Newark , Call Center Agent, Sales , Newark, Delaware

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