Guest Services Agent - Embassy Suites by Hilton - PM Hotel
Company: PM Hotel Group
Location: Newark
Posted on: March 18, 2023
|
|
Job Description:
What You'll Do:
You will be at the center of the hotel's universe-the front office.
We need someone to be the face at our front desk. Are you happy,
outgoing and wear a perma-smile? Do you want to create a warm and
welcoming environment for our guests by sharing your knowledge of
the area? Then this could be the job for you. In addition to
generally spreading joy, you'll be making sure all guests receive
excellent service from check-in to check-out.
A lot goes into creating a perfect hotel stay, and you'll play a
huge role in this. We are looking to you to OWN the front desk
area.
Here are a few of the other tasks that will keep you busy on a
daily basis:
* Our fast-paced environment requires that you communicate clearly
and demonstrate a high level of professionalism. You should be
passionate about providing exceptional customer service and rolling
with the punches.
* You will have excellent knowledge of the local happenings in the
restaurants, entertainment, and sporting events and be eager to
share this information with our guests.
* You'll know how to handle cash responsibly and reliably, and use
the tools of the trade: computers, databases, and property
management systems to efficiently handle the technical side of the
job.
Where You've Been:
We're looking for someone with a High School diploma (or
equivalent) and preferably three to six months of related
experience. But most importantly you must be a people-person! You
will need to interact with all hotel guests and team members in a
polite and positive manner at all times, fulfilling requests (even
challenging ones) in a timely manner. If you don't work well under
pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move
around because more than half of the time you will be
standing/sitting, carrying/lifting up to 50 pounds, walking,
bending/twisting, climbing stairs and more. You also must be able
to accommodate varying schedules including nights, weekends and
holidays.
Keywords: PM Hotel Group, Newark , Guest Services Agent - Embassy Suites by Hilton - PM Hotel, Sales , Newark, Delaware
Click
here to apply!
|