Patient Services Representative

Company: RadNet
Location: Newark
Posted on: November 15, 2023

Job Description:

Job Description

Patient Service Representative

Omega Site Location

Schedule:Float position, requires traveling to various locations, Hour: are variable 6:30am-3:00pm, 8:00am-4:30pm, 8:30am-5:00pm, 10:30am-7:00pm with a Saturday rotation at the Middletown location

ESSENTIAL DUTIES AND RESPONSIBILITIES

--- Greets and registers patients in a friendly and service oriented manner.
--- Notifies appropriate team member on patient arrival.
--- Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
--- Verifies/ updates changes in patient/physician/insurance to ensure proper billing.
--- Collects and logs all co-pays and fees.
--- Answers/ transfers incoming phone calls.
--- Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
--- Enters accurate information in the system.
--- Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
--- Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
--- Responds to patient's minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.
--- Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
--- Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
--- Coordinates with the back office staff for timely and effective care of patients.
--- Obtains proper authorization and identification prior to release of confidential medical records.
--- Uses clerical skills (e.g. filing, organizing, process incoming mail etc).
--- Provides management with reports and logs when required.

Requirements

MINIMUM QUALIFICATIONS, EDUCATION AND EXPERIENCE

--- Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience. --- Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills. --- Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.

$16.00 - $21.60 / hour

Keywords: RadNet, Newark , Patient Services Representative, Sales , Newark, Delaware