Patient Services Representative
Posted on: November 15, 2023
Patient Service Representative
Omega Site Location
Schedule:Float position, requires traveling to various locations,
Hour: are variable 6:30am-3:00pm, 8:00am-4:30pm, 8:30am-5:00pm,
10:30am-7:00pm with a Saturday rotation at the Middletown
ESSENTIAL DUTIES AND RESPONSIBILITIES
--- Greets and registers patients in a friendly and service
--- Notifies appropriate team member on patient arrival.
--- Obtains proper insurance and patient information, collects
signatures and ensures accuracy and completion of necessary
--- Verifies/ updates changes in patient/physician/insurance to
ensure proper billing.
--- Collects and logs all co-pays and fees.
--- Answers/ transfers incoming phone calls.
--- Schedules, reschedules or cancels new or current patients,
confirms appointments and notifies staff of changes when
--- Enters accurate information in the system.
--- Pre-registers, submits reports and documents, inputs clinical
data as needed for appointment, and requests films as needed.
--- Gives patients appropriate orientation for preparatory and
safety protocols, and provides directions to facilities if
--- Responds to patient's minor questions and concerns, and refer
to supervisor when necessary, in an expedient manner.
--- Maintains awareness of temperament/mood of patients in lobby in
order to ensure optimal service experience and curtail any
frustrations or communication that could affect the experience of
--- Communicates delays in appointments in a timely fashion and
offers rescheduling in circumstances where delays could be
--- Coordinates with the back office staff for timely and effective
care of patients.
--- Obtains proper authorization and identification prior to
release of confidential medical records.
--- Uses clerical skills (e.g. filing, organizing, process incoming
--- Provides management with reports and logs when required.
MINIMUM QUALIFICATIONS, EDUCATION AND EXPERIENCE
--- Must have one of the following: a high school diploma or
general education degree (GED), one to three months of related
experience and/or training, or an equivalent combination of
education and experience. --- Possesses and utilizes excellent
customer service skills, strong public relations skills, and
exceptional written and verbal communications skills. --- Must be
detail-oriented and organized, possess clerical skills, and have
the ability to interact effectively with doctors, referring doctors
and staff, patients, vendors, peers, and management.
$16.00 - $21.60 / hour
Keywords: RadNet, Newark , Patient Services Representative, Sales , Newark, Delaware
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